Casino Credit - Clerk II - FT

Job Title

Our Commitment To Service:

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Job Description:

The position responsibilities include, but are not limited to the following:

• Safeguards Credit Department assets.
• Enters data from credit applications and reports into the computerized system.
• Files credit applications.
• Verify bank information on credit applications.
• Maintains customer credit files with updated information as prompted by computerized system.
• Communicates with Central Credit and other properties regarding credit applications.
• Handles customer correspondence regarding discrepancies on credit applications.
• Accepts telephone applications, processes information and forwards applications to individuals authorized to approve credit.
• Processes credit information for arrivals and special group events.
• Reviews Central Credit Daily Report for affected in-house accounts.
• Enters appropriate credit information. (i.e. restrictions) into computerized system.
• Responsible for making credit reference inquiries.
• Process credit applications and ensures the proper completion of all related documents.
• Promotes positive public relations.
• Other duties as assigned.

Essential Job Functions:

• Works diligently to support the culture and team philosophy throughout the property.
• Promotes positive public relations and creates an enjoyable atmosphere for all customers. Amicably resolve customer related problems in a fast paced environment.
• Ensures the protection of customer's rewards and credit lines.
• Complies with all departmental and Company Policies including business ethics guidelines.
• Complies with all Tribal Gaming regulatory requirements.
• Maintains confidentiality of all Seminole Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• The ability to speak, read and write in English.
• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
• Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas.

Qualifications:

• High school diploma or equivalent.
• One (1) to three (3) years of appropriate experience.
• Good clerical and office skills.
• Computer related experience desired including AS400, CMS, and/or ACSC systems.
• Must possess excellent oral and written communication skills.
• Ability to independently maintain high levels of productivity.

Work Environment:

• May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
• The casino is open 24 hours a day, 7 days a week, 365 days a year. You may be required to work on any of the days the casino is open including weekends and holidays.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Frequent lifting/carrying of weights over 25 pounds, reaching, stooping, squatting and bending.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check

Acknowledgment:

This job description describes the essential functions and basic skills and knowledge required for a team member to successfully perform the position, and the team member hereby certifies that the team member is capable of performing the essential functions listed here, with or without accommodation. Seminole Casino Coconut Creek (the Company) reserves the right to modify any part of this job description at any time based on business demands. The team member understands and acknowledges that all team members of the Company are employed on an at-will basis, meaning that either the team member or the Company may terminate the work relationship at any time, for any reason, and without notice. The team member further understands and acknowledges that this job description does not constitute an employment contract, nor does it guarantee the team member any future employment with the Company. Only the Vice President & General Manager has the authority to enter into any employment contract or other written employment agreement with a team member.

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).