Greeter / Counter Desk Attendant

Guest Experience Ticket Greeter

Guest Experience Ticket Greeters provide guests with a seamless, efficient, and welcoming experience at Highmark Stadium. Ticket Greeters offer a friendly greeting to guests as they arrive, scan tickets, and help set the tone for a positive game day experience. Ultimately, the goal is to provide all guests with a safe, clean, comfortable, and family-friendly experience while visiting Highmark Stadium.

Specific Job Duties:

• Greet guests upon arrival and provide a friendly welcome and fond farewell.
• Accurately scan tickets to ensure valid entry for all guests.
• Assist guests in troubleshooting mobile ticketing issues through the Bills Mobile App.
• Provide accurate, detailed directions to and from stadium locations by utilizing provided resources including but not limited to; seating areas, restrooms, merchandise and food & beverage areas.
• Ensure guests entering Highmark Stadium are upholding the stadium's policies and procedures.
• Promote and share information about Fan Experience programs offered in the stadium.
• Address guest concerns and situations effectively in conjunction with Stadium Security and Guest Experience Supervisors.
• Perform all other duties as assigned.

Minimum Qualifications:

• Strong verbal and/or non-verbal communication skills.
• Friendly, engaging, and service-oriented demeanor.
• Quick learner: ability to adapt to different situations.
• Team-oriented mindset.
• All applicants must be 18 years of age or older and successfully pass a background check.

Preferred Skills:

• Prior customer service experience
• Ability to understand and utilize technology, including, but not limited to iPads, iPhones, Ticket Scanners, Laptops & Radios

Physical Requirements:

• Ability to walk long distances, climb stairs, and stand for 6 hours or more.
• Ability to be outdoors in all weather conditions for 6 hours or more.
• Manual dexterity and hand-eye coordination necessary for tasks such as wristbanding, ticket scanning, etc.
• Ability to work effectively in a high-noise environment
• Ability to verbally communicate with fans, staff, and partners.
• Ability to navigate large venue spaces

Job Expectations:

• Attend mandatory training classes, all Buffalo Bills home games and additional events as required.
• Ability to work in a fast paced, high stress environment.
• Must have reliable transportation to and from Highmark Stadium.
• This role is part time and must be able to work weekends, nights and holidays when required.

Compensation:

This role pays $18.00 an hour.

Note this position is a part of the SEIU Local 200 Ushers and Ticket Takers Union. Union members are required to pay yearly membership dues each season.

The Buffalo Bills, LLC are proud to be an Equal Opportunity Employer and do not discriminate based upon race, color, religion, gender, national origin, sexual orientation, gender identity, gender expression, age, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.