Helpdesk Technician

Job Description Insight Global is looking for Helpdesk Technician to support one of our largest Oil and Gas clients in Houston, TX. This person will be responsible for handling a high level of internal level 1 and 2 support tickets, and providing excellent written and verbal customer support. The ideal candidate for this position will come from a IT or Service Desk background, and will be expected to be onsite in Downtown Houston 5 days a week, Monday through Friday. The pay rate for this position will be $25/hr. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. Skills and Requirements Experience working with ticketing systems such as Servicenow, Jira Service Management, Zendesk, or similar. Experience providing Level 1 and Level 2 Help/Servicedesk support. Ability to multitask and work well under pressure. Previous customer service experience working in enterprise environment. #J-18808-Ljbffr