Case Manager

Position Summary

Identifies client's needs by assessing client situation and availability of resources

Educational Requirements

High school diploma or equivalent with counseling experience and/or college course work in psychology or related field

Special Skills

Basic knowledge of substance abuse treatment; working knowledge of community resources; advocating skills; strong people skills to provide excellent internal and external customer service

Position Duties

Coordinates planning services available to client by interviewing client, assessing needs and goals of client, assisting client in completing applications; link service system to client to meet and obtain basic human needs; arranges for appropriate transportation.

Educates client by explaining program requirements, options, interpretations, and determinations.

Monitors service delivery by follow-up interviews with client and/or provider source.

Provides emergency/crisis intervention services by referring client to other appropriate programs.

Maintains client records by documenting client's situation and client's own actions; accurately completes required paperwork procedures.

Complies with federal, state and local legal requirements by studying existing and new legislation; informing management of needed actions.

Maintains customer confidence and protects operations by keeping information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients.

Maintains inter- and intradepartmental work flow by fostering a spirit of cooperation.