Program Manager IV

Program Manager IV Remote Summary

We're seeking an experienced Program Manager to join our Incentive Program GTM team. In this role, you'll own large, cross-functional programs from concept through activation - partnering with Compliance, Marketing, Sales, Partnerships, and Legal to keep complex, multi-workstream initiatives on track and land them on time. This role leads large cross-functional projects that span multiple advertiser and 3P incentive programs. Near-term work includes moving incentive allocation from static, rule-based models toward real-time, data-driven allocation, and bringing partner-facing request and tracking workflows onto a self-service platform. You will own the cross-team timeline for these projects, integrate deliverables arriving from separate engineering, data and operations teams into something that works end to end, and hold stakeholder alignment at the project level, driving decisions to closure with minimal supervision. Success in this role calls for strong program management fundamentals, excellent written and verbal communication, and the ability to drive results through influence rather than authority. Familiarity with the digital advertising industry, working knowledge of our family of apps, and an analytical background are all a plus.

Responsibilities

Own and drive key program milestones end to end, partnering with XFN stakeholders to keep deliverables and launches on track. Build and maintain the working relationships delivery depends on across engineering, data science, data engineering, product, operations, sales and legal partners. Develop the internal and external communications, reports, and collateral required for successful program activation. Serve as the operational backbone for program activation - owning meeting cadences, process design, and documentation. Use data to build progress reporting, including status updates and readouts for executive leadership. Manage inbound from internal stakeholders, triaging questions and escalations to resolution. Own the cross-team timeline for assigned projects: hold the critical path, surface slippage before it reaches a launch commitment, and drive re-sequencing decisions when dependencies move. Own delivery integration - where a project depends on work from several teams, make the pieces fit: reconcile interfaces and assumptions, confirm each hand-off is usable by the team receiving it, and close the gaps nobody owns. Hold stakeholder alignment at the project level: keep decisions, trade-offs and open questions visible to the teams affected, and bring disagreements to resolution rather than carrying them.

Performance Evaluation

Performance in this role will be assessed against these areas: Program management - ability to plan, run, and land large, complex programs on time and at quality. Communication - clear, concise written and verbal communication tailored to the audience, including leadership. Cross-functional delivery - ability to deliver outcomes in partnership with XFN teams, building alignment across differing priorities. Analytical rigor and documentation - pulling and analyzing data, surfacing issues and insights, and maintaining clear, durable documentation. Delivery integration - evidence that work from multiple teams was brought together into a working outcome, not only tracked to a date.

Requirements

• Proven experience managing complex programs from inception to completion, including scoping, planning, and delivery.
• Demonstrated ability to drive results and influence without direct authority.
• Excellent written and verbal communication, with strong organizational, prioritization, and problem-solving skills.
• Strong operational background - bringing teams and functions together to improve efficiency.
• Experience partnering with cross-functional teams across multiple time zones and regions.
• Attention to detail and strong interpersonal skills.
• Proficiency with standard productivity tools (Excel, PowerPoint, Word or equivalents).
• 8+ years of project or program management experience, including multi-team projects owned end to end.
• Demonstrated experience owning the timeline for a multi-team project where key dependencies sat outside your reporting line.
• Demonstrated experience integrating deliverables across engineering and operations teams, including translating between them when they describe the same requirement in different terms.
• Fluency with AI tools in everyday delivery work - using them to draft, summarize, analyze and accelerate routine project work, with the judgment to verify output before it reaches a stakeholder.
• Experience in a partner-facing or agency-facing program context.
• Preferred Knowledge of digital advertising and our advertising products.
• Familiarity with incentive, rebate or co-op marketing programs.
• Experience with partner or agency-facing platforms and the operational systems behind them.

Soft-Skills

• Self-starter who can independently prioritize competing work streams and communicate those priorities clearly to leadership and stakeholders.
• Comfortable with the pace and ambiguity of a fast-moving, evolving environment.
• Analytical mindset - able to work with data to build meaningful reports and translate findings into actionable insights.
• Strong stakeholder management, with the ability to build trust and credibility across levels and regions.
• Bias toward action, with sound judgment on when to move fast and when to escalate.
• Adaptable and resilient - able to reset priorities as business needs shift.
• Looks for work that can be automated or handled by tooling rather than absorbed by hand, and is comfortable when that boundary keeps moving.
• Collaborative and low-ego, with a track record of shared wins across teams.

Pay Range

Pay range is $74 - $79 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE

At Crystal Equation, we empower people and advance technology initiatives by building trust.

For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.