Systems Engineer

The Systems Engineer will provide day-to-day technical support for end users, GMP systems, and L1 support for servers (on-prem and cloud), networking, telecommunications, and cybersecurity tools. This role is responsible for maintaining endpoint devices, supporting GMP-compliant systems, troubleshooting infrastructure issues, and collaborating with central IT teams to ensure system reliability across North American sites. Key Responsibilities End-User & Device Support Respond to and manage technical support tickets via phone, email, or ticketing systems, escalating when necessary. Support endpoint devices including laptops, desktops, tablets, smartphones, and video conferencing systems. Provide L1 troubleshooting for Microsoft 365, Microsoft Teams Rooms, and common business applications. Oversee repair and replacement of faulty hardware and maintain accurate inventories of endpoint and GMP assets. GMP Systems & Compliance Support and maintain analytical laboratory systems and computerized manufacturing control systems in a GMP environment. Ensure compliance with cGMP standards, site SOPs, and regulatory requirements during all technical activities. Maintain inventories and documentation for GMP infrastructure and applications. Infrastructure Support Perform L1 support for servers (on-prem and cloud), networks, telecommunications, and OT devices. Troubleshoot networking components such as routing, switching, VLANs, VPNs, DHCP, and DNS. Assist teams with troubleshooting security tools and platforms such as Zero Trust, Privileged Access Management, Zscaler, and CrowdStrike. Provide support for Windows Server OS, virtualization hypervisors (e.g., VMware), and wireless networking devices (Aruba/HPE). Operations & Collaboration Act as a key contact for resolving end-user issues and provide VIP support when required. Collaborate with central IT teams to resolve tickets related to centrally managed platforms. Provide updates on infrastructure health, corrective actions, and preventive measures. Work flexibly in multi-shift operational environments and remain available for onsite support during off‑hours crisis situations. Required Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). 3–5 years of experience supporting IT infrastructure in a GMP‑compliant pharmaceutical, lab, or manufacturing environment. Strong working knowledge of Cisco, Juniper, Aruba, and related network technologies. Experience managing and maintaining servers, LAN/WAN systems, IP telephony, VPNs, routers, switches, and access points. Knowledge of IT‑OT network segregation principles. Hands‑on experience with Windows 10/11, Microsoft Office, Apple devices, Adobe tools, digital signing applications, and general business software. Familiarity with Windows Server, VMware, and wireless systems. Understanding of GMP procedures and infrastructure used in manufacturing and laboratory settings. Strong problem‑solving, communication, and documentation skills. Ability to work collaboratively in a regulated, multi‑site environment. Preferred Qualifications Experience with cloud technologies, cybersecurity tools, and enterprise collaboration platforms. Knowledge of Teams‑based conferencing systems and modern endpoint management practices. Experience supporting both IT and OT systems across regulated environments. Certifications Preferred certifications include: JNCIE-ENT, JNCIE, CCIE, CCNP, CEH, CISSP, MCSA, or similar credentials. #J-18808-Ljbffr