Client Account Executive

Client Account Executive

The Client Account Executive (CAE) supports the day-to-day execution and coordination of integrated marketing programs across multiple channels. This role works closely with Account Leadership and cross-functional teams to deliver high-quality, on-time work while maintaining strong operational rigor. The CAE serves as a central point of coordination, tracking deliverables, managing timelines, supporting client communication, and ensuring alignment across internal teams, vendors, and collaborators.

Responsibilities:

• Campaign & Program Execution
• Support execution of multi-channel marketing programs, including email, CRM, digital, web, and emerging channels
• Maintain timelines, trackers, and deliverables across multiple concurrent projects
• Coordinate campaign launches, production schedules, and program calendars
• Ensure all work follows established workflows, from intake through deployment
• Cross-Functional Coordination
• Partner with Creative, Analytics, Program Management, Production, and Legal/Compliance teams to move work forward
• Facilitate clear communication of requirements, timelines, and dependencies across collaborators
• Coordinate external vendors and third-party partners as needed
• Document and distribute meeting notes, action items, and status updates
• Client Communication & Deliverables
• Support client communications including status reports, meeting coordination, and deliverable tracking
• Assist in developing presentations, summaries, and client-facing materials
• Ensure all required approvals are obtained and documented prior to launch
• Financial & Scope Management
• Assist with estimates, vendor quotes, and budget tracking
• Maintain cost trackers and support accurate billing and invoice processing
• Ensure work aligns with approved scope; intensify out-of-scope requests as needed
• Support SOW tracking, updates, and documentation
• Quality Assurance & Compliance
• Proof and review campaign materials to ensure accuracy and completeness
• Support QA processes and campaign audits
• Partner with internal teams to ensure adherence to legal, privacy, and compliance requirements
• Reporting & Documentation
• Coordinate recurring reporting deliverables (campaign performance, operational updates)
• Maintain organized program documentation, including timelines, approvals, and reporting
• Ensure all materials are stored and accessible in designated systems (e.g., Workfront, SharePoint, Teams)

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience)
• 35 years of experience in account management, marketing operations, or project coordination
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills
• Detail-oriented with strong follow-through and accountability
• Proficiency in Microsoft Excel, PowerPoint, and Word (required)
• Experience with workflow/project management tools (e.g., Adobe Workfront, Teams, SharePoint) preferred
• CRM or digital marketing platform experience is a plus
• Automotive or enterprise client experience is a plus

Work Environment:

Hybrid role requiring 4 days per week onsite in Franklin, TN; 1 day remote. Standard business hours with flexibility as needed to support key deliverables and deadlines.

Key Attributes for Success:

• Proactive and highly organized
• Strong communicator across cross-functional teams
• Process-driven with attention to detail
• Ability to manage competing priorities in a fast-paced environment
• Collaborative with an approach centered on resolving challenges

Compensation Range: USD $50,065.00 - USD $60,040.00/Annually.