Product Support Specialist

Job Overview The Marvin Technical Support Department delivers exceptional, timely, and professional support to customers by providing expert guidance on product capabilities, limitations, special pricing, and estimating. This team collaborates cross-functionally with departments such as Manufacturing, R&D, Quality, Engineering, Purchasing, and Signature Services to ensure accurate and efficient solutions. The job is located in Warroad, MN. If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move. Highlights of your role Respond to customer inquiries regarding product capabilities, limitations, and specifications Prepare pricing, estimates, structural analyses, and AutoCAD drawings Solve complex, customized, and non-recurring challenges using creative problem‑solving Collaborate cross‑functionally to align product options with production capabilities Support and educate dealers, channel partners, and trade professionals Contribute to departmental goals tied to accuracy, responsiveness, and service quality You are a good fit if you have (or if you can) Associate or bachelor’s degree preferred, ideally in Engineering, Drafting, Construction Management, Architecture, or a related field 2–4 years of experience in a related field or in estimating, drafting or construction Experience in AutoCAD (training is provided), and Microsoft Office is a plus Strong communication skills and a solid understanding of the construction industry Also want to make sure you have Technical curiosity and the ability to quickly learn Marvin products and systems A self‑directed approach to managing priorities, deadlines, and details A collaborative mindset with sound business judgment A solution‑oriented perspective and comfort with ambiguity Benefits $300 annual well‑being account to spend on what helps you feel happy + healthy Better Living Day! (a paid day off to go have some fun) Annual profit sharing – recognizing everyone’s contribution to Marvin’s success Giving at Marvin – participate in organized volunteer opportunities Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships Compensation $22.00 - $26.00 per hour, pay based on experience Marvin is an Equal Opportunity Employer Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at View email address on click.appcast.io. #J-18808-Ljbffr Marvin