Financial Operations Manager

Financial Operations Manager

Position Summary

The Financial Operations Manager is responsible for overseeing the day-to-day execution of billing, accounts receivable, supplier invoice reconciliations, and payment operations. This role ensures operational excellence through the accurate and timely delivery of financial services, effective resolution of escalations, achievement of key performance indicators (KPIs), and continuous process improvement. The Financial Operations Manager partners closely with internal stakeholders and clients to ensure deliverables are met, operational goals are achieved, and strong business relationships are maintained.

Essential Functions

The Financial Operations Manager provides leadership and oversight for financial operations activities, ensuring the delivery of accurate client invoices, supplier invoice reconciliations, and supplier payments. This position focuses on driving operational efficiency, maintaining high service standards, monitoring performance metrics, and implementing process improvements. The role works collaboratively with stakeholders to ensure client expectations are met and supports ongoing client engagement through regular communication and Quarterly Business Reviews (QBRs).

Responsibilities

Leadership and Team Management

Provide leadership, coaching, and support to team members responsible for billing and financial operations activities.

Foster a culture of accountability, collaboration, and continuous improvement.

Conduct regular team meetings, one-on-ones, and performance evaluations to support employee development and engagement.

Establish performance expectations and monitor results to ensure operational objectives are achieved.

Operational Excellence

Ensure timely and accurate delivery of client invoices, supplier invoice reconciliations, and supplier payments.

Monitor and achieve team KPIs, including accuracy, timeliness, and quality of deliverables.

Address and resolve operational escalations promptly and effectively.

Maintain high levels of service quality and client satisfaction.

Process Improvement

Identify opportunities for process optimization and implement solutions to improve efficiency, accuracy, and scalability.

Develop and refine workflows to streamline operations and reduce manual effort.

Drive continuous improvement initiatives that enhance operational performance and service delivery.

Stakeholder and Client Management

Build and maintain strong relationships with internal and external stakeholders to ensure alignment with business objectives.

Serve as a primary point of contact for financial operations matters and client support needs.

Conduct regular client interactions, including Quarterly Business Reviews (QBRs), to discuss account performance, KPIs, and service delivery.

Collaborate cross-functionally to ensure client expectations are consistently met or exceeded.

Compliance and Reporting

Ensure compliance with company policies, accounting standards, and applicable regulatory requirements.

Generate, analyze, and review reports related to operational performance, financial metrics, and client deliverables.

Partner with senior leadership to provide insights, recommendations, and support for strategic initiatives.

Maintain accurate documentation and reporting processes to support audit and compliance requirements.

Required Skills, Education, and Experience

Education and Experience

Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

5+ years of experience in financial operations, accounting operations, billing, accounts receivable, or a related function.

2+ years of leadership or management experience.

Experience supporting client-facing financial operations and service delivery environments.

Skills and Competencies

Strong leadership and team development skills with a proven ability to drive performance and accountability.

Exceptional organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.

Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization and with external clients.

Proficiency in NetSuite is a plus.

Intermediate to advanced Microsoft Office skills required, including advanced Excel functions and reporting capabilities.

Strong analytical and problem-solving skills with a focus on continuous improvement and operational excellence.

Ability to manage complex processes while maintaining a high level of accuracy and attention to detail.

Pay Details: $110,000.00 to $130,000.00 per year

Search managed by: Michele DeGaetano Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Military connected talent encouraged to apply

Ref: US_EN_27_814605_3126779