Player Services Supervisor

We are currently looking for a Full Time Player Services Supervisor to join our WinStar Player Services U6 team located at the WinStar World Casino and Resort working .

Summary:
Oversees the day to day operation of the Player Services department, through managing departmental employees and resolving employee and customer complaints.

Responsibilities:
* Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
* Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc.
* Ensures employees and resources complete assigned training and development
* Check all Kiosk and data card printers to ensure they are in working order and report malfunctions to the help desk
* Actively assists in marketing of casino, hotel, citizen, employee and/or other events, promotions and activities to both internal and external customers as assigned
* Determines complimentary worthiness of card play using established guidelines and guest point total listed in casino management system
* Reviews Players Club card trends by shift and facility on a daily basis by creating and/or combining all shift reports. Sends results and recommendations to management
* Prepares daily reports
* Prepares weekly reports
* In a timely manner, assists in resolving customer and employee complaints not resolvable by subordinates by listening, investigating and answering questions
* Participates in job candidate interviewing and selection process
* Oversees job functions, development and job performance, including but not limited to, annual evaluations, employee development and performance management
* Conducts hire, separation, and performance reviews of subordinates
* Maintains an orderly inventory of all materials and supplies, notifies center supervisor or management when supplies are needed
* Performs all other duties as assigned

Competencies:
Essential:
* Able to follow instructions, both written and oral
* Able to adhere to all scheduling and attendance requirements
* Honesty, truthfulness, reliability, accountability
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Learn and demonstrate competencies to any new technology in a timely manner
* Knowledge of player rating systems
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Skills:
Essential:
* Must be familiar with the Microsoft Office Suite of products
* 10-key adding machine

Experience:
Essential:
* 1 years directly related experience with supervisory

Education:
Essential:
* High School, GED or Equivalent

Credentials:
Essential:
* Pass gaming background check
* Gaming license or permit as required by assigned position

Nonessential:
* CN Core Leadership Level 1
* Participation in Fast Track Leadership Training program
* Pass Title 31 testing relevant to position

Working Conditions:
Essential:
* May work where cigarette smoking occurs
* Bright and Flashing lights
* Casino
* May work in loud or noisy areas
* Temperature fluctuations
* Poor ventilation
* Communication with groups
* Intent to sell, increase sales, excellent service
* May be required to assist individuals who are hostile, agitated or under the influence
* Pass pre-employment drug test
* Hand-eye coordination, reach and grasp
* Manual dexterity
* Listening and hearing ability
* Sitting up to 50% of shift
* Standing up to 50% of shift
* Visual acuity for detail, distance, color, depth perception
* Walking up to 50% of shift
* 24/7 basis to include days, nights, weekends and holidays

Training
*It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission:
*To enhance the overall quality of life of the Chickasaw people.

Vision:
*To be a nation of successful and united people with a strong cultural identity.

Core Values:
*The Chickasaw People
*Cultural Identity
*Servant Leadership
*Selflessness
*Can Do Attitude
*Perseverance
*Stewardship
*Trust and Respect
*Loyalty
*Honesty and Integrity
*Teamwork