Men's Shelter Team Lead

Job Description

Job Description

Role Summary:   This position serves as a team lead and provides some supervision for men’s campus shelter monitor. It is responsible for the operation of our men’s shelter, which includes both program participants and Drop-In Shelter guests. This is an on- shift position, with one-two flexible days per week, as agreed upon with the supervisor, for additional duties. While on shift, this position helps to ensure the safety of our participants, consistency in services, and is responsible for documentation and crisis management. This position is responsible for working 2nd shift, unless otherwise needed, and every other weekend.

Role Requirements and Preferences:

Required:

• High School diploma or equivalent.
• Minimum 2 years supervising others in a similar role.
• If HT program graduate, at least 3 years of living off campus.
• Minimum of 1 year of sustained recovery and demonstrated knowledge of recovery principles.
• Knowledge of available resources.
• Computer skills (Excel, Outlook, data entry and Microsoft Word) 
• Must be able to define problems, collect data, establish facts and draw conclusions valid conclusions
• Peer Support Certification (preferred)
• Negative pre-employment drug test. Our company is a proud drug-free workplace. As a condition or employment, all employees are expected to adhere by our policy which prohibits the misuse of drugs and alcohol in the workplace.

Key Competencies:

• Respect: " Respect" as a core value refers to valuing each individual, fostering inclusivity, and ensuring all interactions are grounded in dignity, care, empathy, and fairness. It involves recognizing the worth and contributions of every team member, creating an environment where people feel valued, heard, and supported. We actively listen. We acknowledge and value others contributions. We treat others with courtesy, compassion, and kindness.
• Integrity: " Integrity" as a core value refers to consistently acting with authenticity, truth, transparency, and accountability, even when it is difficult or inconvenient. It emphasizes ethical decision-making, fairness, and a commitment to doing what is best and honorable in the face of complex and difficult circumstances. We act with integrity and fairness. We are accountable. We prioritize fairness and dignity.
• Dedicated: " Dedicated" as a core value refers to a strong commitment to the organization’s mission, goals, and values. It reflects perseverance, responsibility, loyalty, and an unwavering focus on delivering results and contributing meaningfully to the success of the team and organization. Dedication is about going the extra mile, staying motivated, and consistently demonstrating a sense of ownership. We are consistent and reliable. We go above and beyond. We persevere in the face of challenges.
• Growth Minded: "Growth Minded" as a core value refers to a commitment to continuous improvement, learning, humility, and adapting to challenges with resilience and curiosity. It embodies a belief in the potential for development and sustainable change - both personally and professionally - and an openness to feedback and change. We seek and act on feedback. We embrace challenges as opportunities. We recognize that secondary trauma and compassion fatigue can impact us and seek the appropriate support and resources to care for ourselves. We pursue continuous learning.
• Teamwork: "Teamwork" as a core value refers to fostering a collaborative environment where individuals work together toward shared goals and our mission, leveraging each other's strengths and supporting one another to achieve success. It emphasizes mutual respect, open communication, and a unified commitment to the team's success. We collaborate openly and effectively. We support and encourage other team members. We resolve conflicts constructively

Additional Competencies:

• Leadership: Strong leadership skills to motivate and engage employees. Individuals will need to be able to role model effective participant engagement skills as well as strong supervisory and management skills.
• Ethical conduct/practice : Familiarity with relevant Codes of Ethics and demonstrate a thorough understanding of boundaries and self-care.
• Organized : Must be able to multitask and prioritize in a fast-paced environment. Needs to have good organizational skills and keen attention to detail. This position is responsible for documentation which must be thorough and accurate.
• Guest Engagement: Must bring a passion for recovery as well as case management/homelessness and demonstrate willingness to take initiative. Must be non-judgmental, empathetic, genuine and trustworthy.
• Communication: Must possess strong written and oral communication skills. Ability to build rapport and collaborate effectively with guests, colleagues, and community partners. Exchange of information is a crucial component of safe and efficient operation.
• Flexibility : Must be able to adapt to a changing environment, schedules, culture, and processes. Must possess creativity to advance our organization and humility to continually grow and learn from others. 
• Customer Service: Must demonstrate capacity to be non-judgmental, attentively listen, and offer support.
• Decision Making: Must demonstrate sound judgment and ability to utilize available resources (other staff on duty, On Call, etc.)
• Attention to Detail: Keen eye for detail, ensuring accuracy and precision in all work, from data entry to complex project management. 
• Stress Tolerance: Must be able to handle a constant high stress environment and be able to effectively respond to crises. Must be able to maintain emotional stability and health. 

Core Responsibilities:

• Provides direct supervision for Recovery Engagement Specialists/Drop-In Shelter Monitors as determined by Director of Emergency Shelter Operations.
• Serves as a role model for staff working in the shelter
• Acts as the senior staff on duty to provide guidance and direction to other staff
• Addresses and resolves issues that arise while on shift, as well as off-duty as assigned
• Responds to crises as they occur, serving as the primary staff responsible while on shift
• Assesses the health and well-being of guests at all times by making regular shelter rounds
• Ensures that guests understand, complete and sign all intake documentation 
• Introducing guests to staff and orients guests to the emergency shelter
• Oversee all check-in procedures (bed assignment, searches, storage of guest property including medication, cell phones and weapons)
• Maintains current guest records (shelter cards and rosters) and ensures appropriate storage and confidential handling.
• Create and maintain a healthy environment in the shelter that is trauma-informed and conducive to engagement.
• Maintains accurate inventory for any items issued to shelter guests (towels, blankets, etc.)
• Collaborates with other staff on duty and utilize On Call as needed for decision-making
• Communicate between shifts and other departments about guest issues (guest taken to hospital, movement in program, etc.) via email, shelter notes, and Incident Reports 
• Ensures pertinent resources and information are available to guests (resource packets, meeting sheets)
• Completes checklist, ensuring belongings have been properly stored or removed, and note any issues needing attention (maintenance, etc.)
• Encourages and spends time listening to guests and offering support and/or connecting with resources as needed
• Conducts, at minimum, a weekly shelter meeting to go over guidelines and expectations with all shelter guests
• Coordinates chores, kitchen volunteers, meeting attendance, laundry volunteers, and transportation to meals while on shift.
• Coordinates after hours referrals from law enforcement, other community providers, or first-time guests.
• Works to reduce barriers to services, increase engagement and retention, and improve guest outcomes.

Work Environment:  This role involves the use of standard office equipment, including computers, phones, copiers, filing cabinets. Employees may occasionally be exposed to wet or humid outdoor conditions. The typical noise level is moderate. Reasonable accommodations are available to support individuals living with disabilities in performing job duties.

Physical Demands:  While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently needs to sit, use hands to handle or feel, and reach with arms. Occasionally, the employee must stand, walk, stoop, kneel, crouch, crawl, and taste or smell. The employee must occasionally lift and/or move more than 30 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations are available to support individuals living with disabilities in fulfilling these responsibilities. Language Requirements:  English is the primary language of software, documents, participants, and staff of HT, though speaking additional languages is a valuable asset. Must have the ability to read, analyze, and interpret common documents; the ability to respond to common inquiries or complaints from participants, or members of the community; and the ability to effectively present information to top management and public groups. Travel Requirements:  There may be mandatory meetings and/or trainings that take place on another campus or location. You are required to travel to the appropriate location at these times.