Product Support Specialist

Product Support Specialist

The Product Support Specialist plays a critical role in supporting the Product Operations team by maintaining accurate product and purchasing data within UniFirst's systems, creating and managing purchase orders, and ensuring timely processing of vendor invoices. This position is responsible for maintaining the integrity of product information, supporting inventory replenishment, and facilitating efficient communication between suppliers and internal business partners. Working closely with vendors, Accounts Payable, Receiving, Quality Control, Master Data Management (MDM), Planning and other cross-functional teams, the Product Support Specialist helps ensure the timely flow of products through the supply chain while maintaining high standards of accuracy and service. This role requires exceptional organizational skills, strong attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate is self-motivated, solutions-oriented, and committed to continuous improvement.

Responsibilities:

• Purchasing & Order Management
• Create and maintain stock purchase orders within the AS400 system.
• Monitor purchase orders throughout the procurement lifecycle, working directly with suppliers to confirm order status and delivery schedules.
• Review and validate supplier order confirmations to ensure purchase order accuracy.
• Monitor Advance Shipping Notices (ASNs) from suppliers and create inbound deliveries within the Warehouse Management System (WMS) to support receiving operations.
• Product & System Data Management
• Maintain accurate product, supplier, and pricing information within UniFirst's systems of record.
• Perform ongoing system maintenance to ensure data accuracy and integrity.
• Troubleshoot and resolve product or system data discrepancies.
• Review monthly discontinued product reports and coordinate item, style, color, and size updates with the Master Data Management (MDM) team.
• Support annual standard cost updates by preparing vendor pricing worksheets and maintaining assigned vendor price lists.
• Invoice Processing & Financial Support
• Match supplier invoices to receiving documentation.
• Prepare and submit vouchers for Accounts Payable processing in accordance with company procedures.
• Ensure documentation is complete, accurate, and submitted in a timely manner.
• Supplier & Cross-Functional Collaboration
• Develop and maintain positive working relationships with assigned suppliers and internal stakeholders.
• Coordinate with Receiving and Quality Control teams to resolve product receipt issues and quality concerns.
• Provide product specifications and supplier samples to Quality Control as needed.
• Prepare and distribute Requests for Quotation (RFQs) to assigned suppliers.
• Maintain professional communication with vendors and internal customers while representing UniFirst in a positive and professional manner.
• Administrative & Operational Support
• Organize, file, and distribute departmental documents and information.
• Support the Manager, Product Operations with administrative and operational initiatives.
• Participate in special projects and perform additional duties as assigned.

Qualifications: Must be 18 years of age or older. High school diploma or equivalent required. 1–3 years of experience in administrative support, purchasing, supply chain, data entry, or a related operational environment. Experience working with ERP systems; AS400 experience preferred. Experience with purchase orders, invoice processing, inventory management, and vendor communication/coordination is a plus. Proficiency in Microsoft Office, with intermediate Excel skills. Strong data entry accuracy and attention to detail. Excellent organizational and time management skills with the ability to manage multiple priorities. Strong verbal and written communication skills. Ability to build collaborative relationships with internal teams and external suppliers. Strong analytical and problem-solving skills. Ability to work independently while contributing effectively within a team environment. Demonstrated professionalism, integrity, and discretion when handling confidential information. Adaptable and able to thrive in a fast-paced, deadline-driven environment. Commitment to providing exceptional internal customer service and supporting continuous process improvement.

About UniFirst

The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 – Best Big Companies" list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.

Primary Location: United States-Massachusetts

Other Locations: United States-Kentucky

Work Locations: 111 - Sourcing and Product Dev. 68 Jonspin Road Wilmington 01887

Organization: 011 - Wilmington MA

Job: Purchasing

Employee Status: Regular

Job Level: Individual Contributor

Shift: 1st Shift

Schedule: Full-time