Case Manager Immigration Bilingual Spanish

Case ManagerAs a Case Manager, you will be part of a stable, established, and yet still growing organization which will present you with a range of different challenges. Since we prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.Your benefits will include:Two (2) weeks of VacationFifty-six (56) hours of sick timeFifteen (15) paid HolidaysMedical, Dental, and Vision coverageTerm life insurance (includes spouse and dependent)Accidental death and dismemberment insuranceShort- and long-term disabilityFlexible spending account401(k) retirement programStock purchase programTuition reimbursementEmployee Assistance Program (EAP)Legal program – Legal Club of AmericaDirect depositTheme park and attraction discountsEqual Opportunity EmployerOverviewSince inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.QualificationsMinimum Requirements:High School Diploma or GED required. Bachelor's degree preferred.Two years of customer service or case management experience required.Bilingual Spanish required.Valid driver's license required and the ability to safely operate a motor vehicle in order to perform home visits.US citizenship required.Ability to receive client's approval to work on contract required.Must live in the US 3 of the last 5 years (military and study abroad included).Effective verbal and written communication skills. Ability to interpret and articulate rules, orders, instructions and materials.Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations.Attention to detail.Problem solving ability.Ability to deal with multicultural contacts with sensitivity.Basic computer skills.Ability to work with computers and the necessary software typically used by the department.Working Conditions:Typical office environment.Some local travel is required.Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants.Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.ResponsibilitiesJob Responsibilities:As the Immigration Case Manager, you will use your background in criminal justice, psychology and/or social and case management to develop, implement, and coordinate case management and individual service plans for ISAP Program Participants in conformance with program requirements.Additional responsibilities for the Case Manager include:Meeting with participants face-to-face regularly as required by government contractual obligations.Developing and maintaining accurate and complete case records for all ISAP Program Participants from entry to release from ISAP, maintaining confidentiality of all records.Conducting intake interviews and orientation sessions with each ISAP Program Participant within contractual timeframes.Installing electronic monitoring equipment on ISAP Program Participants as necessary and monitoring compliance with electronic monitoring program.Assisting Program Participants with acquiring travel documents from the countries of citizenship and maintaining a log of travel document information for each Program Participant.Evaluating English proficiency of ISAP Program Participants to determine resources necessary to promote clear communication between ISAP staff and the participants.Assess the needs and vulnerabilities of ISAP Program Participants, and connect them with appropriate resources within the community.