IT Support Specialist

Description WHO YOU ARE - we seek out people who are ... Driven by an inner sense of purpose to impact others Driven by a collaborative, whatever-it-takes, get-it-done mindset Driven by a commitment to excellence in their role Are pro‑active, innovative, and experts in their own unique areas WHO WE ARE We’re a family‑owned and family‑focused organization elevating the bar for in‑home care services We’re cultivating a team of mission‑focused, driven experts who embody our vision and culture We provide the highest caliber of service and support to the growing number of communities, employees, and clients that we serve We are dedicated to creating an invigorating and purpose‑filled work culture and valuable careers for every member of our team of world changers Learn more about how we’re raising the bar in new ways at: ROLE RESPONSIBILITIES – what you’ll own and lead as an IT Support & Endpoint Administrator: We are seeking an IT Support & Endpoint Administrator who is ready to own our entire technology environment — not just respond to tickets but drive the strategic direction of how technology supports our work. This is a sole‑contributor role reporting to the VP of Business Development and sitting within Executive Operations, with the authority to build, improve, and lead IT infrastructure across our organization. As we scale, we are building a modern, secure, and strategically managed IT environment to support our people, operations, and healthcare compliance obligations. The right person thrives as the single point of accountability for IT. They are equally comfortable thinking globally, strategically and solving day‑to‑day problems. They take pride in building something that lasts. This role manages: Endpoint deployment and security Microsoft 365 administration SharePoint governance Daily security risks IT Deliverables to key stakeholders SaaS platforms VOIP Mobile devices HIPAA compliance and email encryption Monday.com operations New Hire IT Equipment onboarding and security training using Company curriculum Full Employee lifecycle support Requirements ROLE QUALIFICATIONS Have a high value for innovation, streamlined processes and efficiency Demonstrate a pro‑active and solution‑oriented mindset Ability to demonstrate self‑management and take initiative Have excellent written and oral communication articulation in English Demonstrate accuracy and attention to detail, maintaining accurate records and documentation Possess intuitive, strategic, and organized project management skills Have excellent professional collaboration skills and team mindset Have a results‑driven, task‑oriented approach Utilize excellent time management skills, meeting deadlines, and handling multiple tasks in a fast‑paced environment Demonstrate strong interpersonal, discretion, and judgment skills Have proficiency with technology and electronic devices Demonstrate sense of warmth, welcome, and professionalism and excellent customer service Demonstrate strong commitment to compliance Knowledge of best practices for handling PHI in compliance with HIPAA regulations Administrative specialty in related field – whether accounting, customer service, scheduling, billing, IT, project management, leadership, sales, marketing, business development, medical scheduling, staffing, care coordinator or coordination, recruiting, talent acquisition, compliance, office manager or management, business manager or management, human resources, or operations a bonus Experience in assisted living, facility, nursing home, or in home care a bonus COMPREHENSIVE WELLNESS PORTFOLIO - In your role with Caring for Others, you’re responsible for upholding, executing, and supporting our mission. As such, it is our honor to support you with: Paid Time Off and Paid Holidays* 100% Company‑Paid Dental Insurance and Vision Insurance* 100% Company‑Paid $25,000 Life Insurance Policy* 100% Company‑Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7 Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed* 401(k) Retirement Program - with Employer Match* Professional Development – ongoing education, wraparound support, and leadership coaching A Next‑Level, Comprehensive Training and Orientation Week And a supportive team to work alongside! Caring for Others is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. *Benefit eligibility is based on hours worked. #J-18808-Ljbffr