Automotive Customer Service Advisor

Customer Service AdvisorIf you believe customer service is a true craft -- one built on charisma, communication and thorough product knowledge -- we want to talk to you! Our Customer Service Advisors are responsible for building strong customer relationship and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up-sell services by emphasizing value, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.Previous automotive service experience is a plus, but not a requirement.At Hugh White, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Hugh White is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter. Our goal is to exceed a client’s total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us.Medical, dental, and vision insuranceLife insurance401(k) savings plan with 4% employer matchPaid vacation6 company holidaysContinuing education and training paid by dealershipOngoing professional developmentEmployee discountsClosed on SundayLegacy company (over 100 years in business)Employee pot-lucks, luncheons, and team activitiesTight-knit and inclusive cultureInternal career progression and promotionsCustom and competitive wage plansLong-term job securityResponsibilitiesProvide excellent customer service from intake to release of vehicle, and perform any additional follow upListen carefully to customer descriptions and relay to technician who will then assess the vehicle to determine the best repair planAdvise the customer on the auto repairs that you recommend and offer a pricing quoteAnswer detailed questions about services performed and price informationProvide updates to customers as their work is completedQualificationsADP/CDK experience preferred, but not requiredPrevious dealership experience preferred, but not requiredCustomer minded attitudeEye for detailExcellent customer service skills and basic computer competenciesPositive, friendly attitude, along with an eagerness to improveEnjoy working in a dynamic environmentTeammate with ability to collaborate with others effectivelyAbility to learn new technologyValid driver's license and clean driving recordWilling to submit to pre-employment drug screen and background checkWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.