Program Officer, Quality Assurance & Training

Program Officer, Quality Assurance & Training

Department Resettlement & Integration

Career Site - Posting Location(s) Hybrid or Remote - Silver Spring, MD or New York, NY or United States

HIAS seeks a Program Officer, Quality Assurance & Training to coordinate data collection, cleaning, and analysis in the Preferred Communities (PC) program and to provide the HIAS affiliate network with technical support as needed, in close collaboration with the Program Managers, Preferred Communities. The program is funded by the Office of Refugee Resettlement within the Department of Health and Human Services. The Program Officer, Quality Assurance & Training will manage the collection of data related to the PC program. This may involve working with HIAS affiliates to ensure accurate and timely data submission. Additionally, they will be responsible for data quality and will conduct data analysis to identify trends, measure outcomes, and inform evidence-based decision-making. Regular analyses will be performed for monthly reporting to the funder (ORR) and quarterly reporting to HIAS leadership. The Program Officer, Quality Assurance & Training will also provide technical support to the HAIS affiliate network. This support may involve troubleshooting data collection and reporting issues, providing guidance on data management best practices and assisting with data-related queries. They will collaborate closely with Program Managers to ensure effective coordination and support.

Note, this position is based at our headquarters in Silver Spring, Maryland or our office in New York, New York, and we will consider a remote option for applicants who live outside of commuting distance to either of our offices and are based in other states in which we are registered (California, Colorado, Connecticut, Florida, Georgia, Massachusetts, Michigan, New Jersey, Ohio, Pennsylvania, Texas, Virginia).

The salary for this position is $60,000-68,000. This position is grant funded and the position is contingent on funding.

ESSENTIAL FUNCTIONS:

• Responsible for collection, cleaning, analysis and reporting of program data relevant to PC, including complementary projects funded by corporate or private donors.
• Communicates with HIAS affiliates to verify the accuracy of data and gather missing information.
• Uploads the data to the ORR database system.
• Provides data on the PC program and other holistic programs to internal departments at HIAS, including the Executive Group, Grants Management, Communications and Development, as needed.
• Reviews, reconciles and approves monthly invoices submitted by affiliate partners.
• Provides technical support to the HIAS affiliate network, which may include troubleshooting data collection and reporting issues, providing guidance on data management best practices, and assisting with data-related queries.
• Works with PC staff to update forms and documentation related to PC programming as needed.
• Assists the Assistant Director, Social Integration, PC staff and other relevant staff with data for monthly and semi-annual reports to ORR, as well as reporting to private funders.
• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

• Undergraduate degree required, ideally in Social Sciences, Information Systems or a related field.
• 3-5 years of relevant work experience connected to data analytics.
• Experience using data visualization tools, such as PowerBI or Tableau.
• Knowledge of U.S. Refugee Program required; previous work experience at a national resettlement agency or resettlement affiliate is an asset.
• Knowledge of Microsoft 365 platform, including SharePoint and MS Teams; proficiency in Microsoft Excel, PowerPoint and Word is essential.
• Knowledge of Apricot data management system is preferred.
• Well-organized and detail-oriented; ability to work under pressure and meet deadlines, with varying degrees of oversight.
• Strong communicator, with experience helping to demystify data for teammates and use data to produce programmatic insights.
• Travel to insecure operating environments may be required.