Orthodontic Treatment Lead

Overview Taylor Dental and Braces - Metairie Orthodontic Treatment Lead 4 days/wk - 32 hours Prior managerial experience required. Prior ortho experience preferred. Sales experience required. Must be willing to obtain a LA X-ray certification if not already certified. Must be willing to obtain CPR-BLS certification. Travel required between all 3 New Orleans locations. 1 day in Gentilly, 1 day in Gretna and 2 days in Metairie. We are actively seeking an Orthodontic Treatment Lead to join our team. The Orthodontic Team Lead (OTL) is responsible for the day-to-day function and management of the assigned team. The OTL drives case acceptance by explaining cost of treatment, insurance coverage, and finance options while assisting patients with questions about the treatment plan. The OTL monitors patients’ progress to ensure completion of the treatment plan, billing, and post‑treatment care. Responsibilities Responsible for the operational readiness, appearance, and presentation of the team/workspace. Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options. Direct supervisor for assigned team with the ability to professionally coach, develop, and deliver disciplinary actions as needed to manage performance. Ensures the patients receive a great experience. Patient communication and education: explain treatment plans and timeline to patients and families in clear, simple terms; address concerns and answer questions. Financial coordination: present financing options and assist patients with affording care; educate patients on insurance coverage and payment options; ensure timely payment collection and manage outstanding balances. Administrative duties: schedule and confirm appointments; maintain detailed patient records (medical history, treatment in progress); submit paperwork to insurance. Technical assistance: operate X‑ray machines and assist with clinical tasks when required (if certified). Solicit referrals from patients post treatment and track satisfaction with work provided. Perform to the highest integrity by adhering to all government regulations, company standards, and compliance programs. Other duties as assigned. Qualifications Education/Experience: High School Degree or GED equivalent required. Minimum of 1+ years working experience as an Orthodontic Treatment Coordinator in another practice is required. 3+ years management experience (preferably in healthcare or dental environment). High level knowledge of Orthodontics and associated treatment planning preferred. State certification may be required dependent upon location. Required or Specialized Skills: Strong written and oral communication skills required. Additional certification may be required dependent on location. Computer proficiency – comfortable in the Microsoft Office Suite. Understand and have the ability to effectively communicate techniques utilized in the Orthodontic field. Have a detailed knowledge of dental insurances, service limits, PPO, Self‑Pay collections, and financing options. Preferred Skills: Dental radiation safety certification preferred. 3+ years of sales or customer experience strongly preferred. High level knowledge of Orthodontics and associated treatment planning preferred. Ability to articulate techniques utilized in the Orthodontic field, treatment plan presentations and CDT codes highly preferred. Knowledge of dental insurances, service limits, PPO, Self‑Pay collections, and financing options preferred. Proficiency in computer usage and Microsoft Office Suite strongly preferred. Bilingual English‑Spanish is a plus. Physical Requirements: Effectively communicate and exchange information with patients, their parents, clinicians, and staff. Operate a computer, keyboard, and standard office equipment. Lift/carry up to 30 lbs and be able to twist, turn, bend, and stoop. The majority of work performed is in a clinical environment which may require availability for extended hours during peak periods. Work hours may change to meet business needs. We value teamwork, mutual respect, and cooperation. We do not practice unlawful discrimination, including harassment, or tolerate it in our workplace. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation, or any other characteristic protected by federal, state, or local law. #J-18808-Ljbffr