General Manager

Job Details

Job Location: Royal Oak, MI 48073

Job Shift: Full Time

Ready to lead, inspire, and grow with one of the fastest-growing fitness brands? As a General Manager at Planet Fitness, you’ll create an exceptional “Judgement Free” environment, deliver outstanding customer service, and motivate your team to exceed goals while fostering a welcoming and positive atmosphere for every member.

Perks and Benefits

• Great growth opportunities - we are a dynamic and growing company!
• Medical, Dental and Vision insurance benefits
• 401(k) with a generous employer match
• Profit sharing program
• FREE Black Card Membership
• Paid time off that increases with tenure
• Employee Referral Program
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)

Responsibilities

• The General Manager is responsible for the entire operation and management of the Club, ensuring positive member experience, teamwork, and operational excellence.
• The General Manager always ensures excellence in Member Services by creating a welcoming environment.
• Interview, hire, and train new staff.
• Ensures proper staffing and coverage in the club based on business needs.
• Conducts all evaluations and performance reviews for all staff in the club.
• Maintains a clean, organized, and orderly club.
• Ensures club profitability and financial success.
• Ensures the safety and protection of the employees and members in the club and the entire club property.
• Handles timecard administration and properly follows all Planet Fitness policies and guidelines as they pertain to employee pay.
• Train staff on and execute local and national promotions.

Qualifications

• Must be 18 years of age or older.
• Minimum of 2 years’ experience managing customer-focused teams in the fitness, hospitality, restaurant or similar industry.
• A career path that reflects increasing levels of responsibility and proven success delivering measurable results.
• High School diploma or equivalent required.
• Strong leadership, team building, and coaching skills.
• Exceptional customer service and conflict resolution skills.
• Strong organizational, problem-solving, and planning skills.
• Excellent written and verbal communication skills.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

What It Means to Join the Planet Fitness Team

Joining Planet Fitness means living our EPIC values – Executional Excellence, People First, Integrity, Customer Mania – and being part of a diverse, inclusive workplace that values growth, wellness, and giving back to the community.

Equal Opportunity Employer