Customer Experience Specialist

Join our team at Tippy, a technology company specializing in tipping solutions for service professionals. Responsibilities Working cross-functionally across different departments to get issues resolved Guide our customers to find solutions versus telling them the answer Spend 80% of time supporting customers by answering questions, providing guidance and suggestions, and ensuring that our partners are set up for success Learn and stay up-to-date with correct processes, policies, and changes that will impact customers Effectively leverage and communicate with internal departments to arm them with trends for ticket drivers, known issues, or bugs plus any other necessary information Develop deep expertise in how Tippy’s processes, systems, and resources work, and how to use them to drive positive outcomes for our customers Preparing kiosk and shipping duties Qualifications Minimum of 2+ years in a customer service environment. Experience working with Salesforce, Jira, or similar CRM. Extremely comfortable speaking with people over the phone, text, and video. Organized and committed to taking fastidious notes and tracking customer communication. Coachable and take responsibility for your own development. Thrive in a fast-paced, constantly changing environment. Bonus points for prior experience at a startup and/or the professional beauty industry. Benefits Excellent compensation package Medical, dental and vision insurance Supportive environment with a nice and respectful culture Opportunity for growth Flexible work environment Paid vacation and sick time #J-18808-Ljbffr