Technical Product Advisor - Engine & Performance Parts

Job Description

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Elgin Industries is looking for a hands-on engine enthusiast who enjoys helping customers choose the right parts, solve application questions, and make confident product decisions. 

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Location: Elgin, Illinois | Pay: From $70,000 per year | Role type: Full-time

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About Elgin Industries  

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For more than 100 years, Elgin Industries has built trusted engine and chassis components for original equipment and aftermarket customers. Today, our products support organizations such as Stellantis, Deere & Company, Ford, General Motors, Harley-Davidson, Mack, and International Truck, along with parts distributors, production and custom engine builders, repair shops, racers, and performance enthusiasts around the world. 

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We are proud of our engineering heritage, but just as proud of the people behind it. Our culture is built on honesty, integrity, respect, and a genuine enthusiasm for helping customers build better engines. 

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If engines are your passion, let’s talk.  

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If you spend your weekends at the track, in the garage, at LS Fest or Sick Summer, or helping someone solve an engine problem, this could be the role for you. 

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As a Technical Product Advisor, you will be a trusted product resource for customers and internal teams. You will help identify the right Elgin components for specific engine applications, answer technical questions, explain product features and fitment, and support customers before and after the order with clear, practical guidance. 

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You do not need a college degree to succeed here. We care more about hands-on engine knowledge, curiosity, practical problem-solving, and the ability to communicate technical information in a way customers can trust. 

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What you’ll do  

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• Help customers and internal teams identify the correct Elgin products for engine applications, usage requirements, and performance goals 
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• Answer product, fitment, application, and technical questions by phone, email, online channels, and in person 
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• Translate customer needs into clear product recommendations, including part selection, basic troubleshooting, and application guidance 
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• Represent Elgin at selected racing, trade, industry, and customer events as a knowledgeable product resource 
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• Build trust with engine builders, racers, enthusiasts, distributors, repair professionals, and other customers through accurate, straightforward technical support 
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• Support order accuracy by confirming product details, application requirements, and customer specifications when needed 
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• Collaborate internally across Quality, Engineering, Manufacturing, customer service, and sales to resolve application questions, understand product feedback, and improve the customer experience 
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Additional responsibilities  

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• Share common customer questions, fitment issues, and application trends with the product and engineering teams 
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• Stay current on engine platforms, aftermarket trends, racing activity, customer feedback, and competitor product positioning 
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• Provide practical input on product literature, application guides, catalog information, and technical support resources 
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• Use CRM software or similar tools to document customer questions, product needs, application details, and follow-up activity 
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• Help customers and internal teams better understand the technical features, applications, limitations, and benefits of Elgin products 
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What we’re looking for  

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Ideal background  

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• A genuine enthusiasm for engines, performance vehicles, racing, engine building, and the automotive aftermarket 
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• Real-world experience that may come from a speed shop, parts counter, machine shop, engine building, racing, repair work, technical support, customer service, or years of hands-on involvement in the enthusiast community 
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• Knowledge of high-performance engine parts, enthusiast engine applications, valve train components, or engine component fitment is highly valued 
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• The ability to listen carefully, ask good diagnostic questions, explain technical information clearly, and help customers make confident product decisions 
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• A customer-first mindset with the patience and confidence to support everyone from a professional engine builder to a first-time enthusiast 
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• Strong follow-through, organization, problem-solving, accuracy, and attention to product details 
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• Comfort working with engineering, customer service, quality, product, and sales teams as one coordinated group 
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• Willingness to learn complex product applications, catalog information, and engine platform details over time 
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• Ability and willingness to travel to select racing, industry, and customer events 
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Why join Elgin Industries?  

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• Turn your passion into a career: Spend your day helping people who care about engines as much as you do 
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• Be part of a century-strong company: Join a respected manufacturer with more than 100 years of engineering excellence 
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• Make a visible impact: Your product knowledge and technical support can directly influence customer confidence, product satisfaction, and brand trust 
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• Keep learning: Work alongside experienced engineering, customer service, product, and sales professionals who enjoy solving real application challenges 
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Elgin Industries offers a competitive compensation package and benefits that support employees' health, financial security, and work-life balance. 

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Work environment  

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This is primarily an office-based role, but it is not limited to a desk. You may attend racing, industry, and customer events to represent Elgin, answer technical questions, gather product feedback, and support customers. Events may include LS Fest, Sick Summer, trade shows, customer visits, and other aftermarket and performance-focused activities. Travel, including occasional overnight travel, may be required based on the event schedule. No special certifications or licenses are required. 

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Elgin Industries Inc. is an Equal Opportunity Employer. 

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