Advanced Medical Support Assistant

Job TitleDutiesMajor Responsibilities:Process incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate;Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team;Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;Identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record;Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure;Manages patient systems to verify and validate accuracy and resolve issues;Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)Work Schedule: Full-time position with a 40-hour, scheduled Monday through Friday from 9:30 AM to 6:00 PM.Telework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 10227FRelocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized