Front Desk Sales & Guest Experience

Job Description

Job Description

  This Is NOT a Typical Front Desk Job

If you’re just looking to “check people in and answer phones,” this is not the role for you.

This position is for someone who:

•    Loves people

•    Thrives in a fast-paced environment

•    Is confident recommending services + products

•    Wants to be part of a team that drives results

⸻

What You’ll Be Responsible For

•    Delivering a high-energy, welcoming guest experience

•    Booking appointments strategically to maximize the schedule

•    Driving rebooking and filling gaps in the day

•    Reaching out to clients (waitlist / no walk-in list) to generate business

•    Recommending retail and service upgrades

•    Keeping the front desk organized, accurate, and efficient

⸻

Who You Are

•    Outgoing, talkative, and confident with people

•    Naturally persuasive (you can recommend without feeling “salesy”)

•    Organized and detail-oriented

•    Able to multitask under pressure without getting overwhelmed

•    Takes initiative instead of waiting to be told what to do

⸻

What Makes You Stand Out

•    Experience in retail, hospitality, or salon/spa

•    Comfortable hitting goals (rebooking %, retail, booking)

•    Strong phone and communication skills

⸻

  This Role Is NOT For You If:

•    You don’t like talking to people all day

•    You get overwhelmed in busy environments

•    You prefer strict, repetitive tasks with little interaction

•    You’re uncomfortable recommending products or services

⸻

Compensation & Growth

•    Competitive hourly pay

•    Performance-based bonuses

•    Employee discounts

•    Opportunity to grow into leadership roles

⸻

Scheduling

•    Day Shift 7:30 am - 2:30 pm Tuesday through Friday. 

•    Opportunity to pick up additional shifts as we expand (including Mondays)

⸻

REQUIRED: Application Questions

(Only applicants who answer will be considered)

1.    Tell us about a time you recommended a product or service to someone—what did you say and what was the outcome?

2.    How do you handle multiple customers or tasks at once during a busy shift?

3.    On a scale of 1–10, how comfortable are you with sales? Explain why.

4.    Why do you want to work in a salon environment specifically?

⸻

We’re building a high-performance team—apply only if you’re ready to bring energy, accountability, and results.—