Logistics Analyst

Job Description

Job Description

We are looking for a detail-oriented Logistics Analyst to support a growing orngazation in Michigan. This contract opportunity with potential for a permanent role is ideal for someone who can balance customer service, operational oversight, and analytical thinking in a fast-paced logistics environment. The person in this role will help oversee service execution, monitor rail activity, and work closely with clients to ensure issues are addressed efficiently while maintaining strong account performance.

Responsibilities:

• Manage day-to-day service activities for an assigned group of customers and ensure their transportation needs are handled accurately and on time.

• Monitor movement and operating activity to spot service concerns early, then take ownership of issue resolution through completion.

• Use company systems to track account activity, update service records, and provide customers with clear visibility into work being performed on their behalf.

• Build strong working relationships with clients by responding to questions, addressing concerns, and delivering consistent service support.

• Evaluate account performance with attention to operational efficiency and profitability across managed business.

• Organize and prioritize daily responsibilities independently while following established logistics and rail service procedures.

• Collaborate with internal teams to coordinate service execution and support smooth communication across logistics operations.

• Assist with additional operational or analytical tasks as business needs require.

• At least 2 years of experience in rail operations, logistics coordination, or a closely related transportation role.
• Bachelor’s degree in logistics, transportation, supply chain, or a related discipline preferred; comparable practical experience will also be considered.
• Strong comfort working in operational systems and transportation platforms; prior experience with rail-focused tools is highly valued.
• Effective verbal and written communication skills with the ability to interact professionally with clients and internal partners.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to work both independently and collaboratively in a team-oriented environment.
• Solid problem-solving skills and the ability to manage multiple priorities in a deadline-driven setting.