Field Service Technician

The Rapid Group (TRG) is the parent company of six operating subsidiaries that have been providing exceptional service and technical expertise for more than five decades. These subsidiaries include Rapid Pump and Meter Service Co., Machinery Services Co., Delta Electro Power, Industrial Sales and Service (IS&S), AC Furia, Pumping Solutions, and O&M Solutions. As subsidiaries, each company operates under the TRG umbrella while maintaining its own specialized capabilities, allowing us to deliver comprehensive mechanical, electrical, pumping, and industrial infrastructure solutions across the Northeast. Together, our companies support municipal, industrial, commercial, and transportation sectors with best-in-class maintenance, repair, installation, field service, and emergency response services that keep critical systems operating reliably and efficiently. Job Summary The Rapid Group is seeking a skilled Field Technician to troubleshoot, diagnose, disassemble, evaluate, and repair wastewater pumps, booster pumps, and other rotating equipment at customer locations. This field-based role is hands-on and essential to ensuring operational reliability for our municipal, industrial, and commercial clients. The ideal candidate has strong mechanical aptitude, experience with pumps and rotating equipment, and the ability to provide quality service directly in the field. Job Responsibilities Perform field testing, inspection, equipment startups, and operating performance evaluations on centrifugal and positive displacement pumps. Replace packing, mechanical seals, bearings, and components in pumps, motors, blowers, generators, and related equipment. Conduct precision alignment of motors and pumps. Troubleshoot, diagnose, disassemble, and repair rotating equipment including pumps, motors, and mechanical systems. Evaluate pump systems to determine cause of failure, equipment condition, and necessary repairs. Assist with removal and reinstallation of pumps and equipment at customer sites. Perform preventative and predictive maintenance on customer equipment. Document detailed information on work orders including pump data, motor data, failure analysis, required parts, and service notes. Follow job site safety standards and maintain a clean, safe working environment. Qualifications Experience troubleshooting and repairing pumps, motors, or rotating equipment preferred. Ability to replace seals, bearings, packing, and mechanical components. Familiarity with preventative maintenance and field service repair processes. Experience Using a CRM Or Service Database Preferred. Knowledge of OSHA job site safety requirements. Valid driver’s license required for field-based work. Mandatory pre-employment drug screening & Background check. Strong mechanical aptitude and troubleshooting ability. Ability to work independently at customer sites. Excellent documentation and communication skills. Professional, reliable, and customer-service oriented. Compensation: Based on experience Benefits Highly competitive base pay Comprehensive Medical, Dental, Vision, and Disability benefits 401(k) retirement savings program with company match Paid Time Off (PTO) and Sick Time Life Insurance Employee referral Program A culture that values growth, development, and internal promotion Work Conditions / Schedule Full time Onsite, field-based role Typical schedule: Monday – Friday 7:30am-4:00pm Overtime and on call shifts may be required based on customer needs Travel to customer sites required Work Location White Plains, NY Subsidiary: AC Furia EEO Statement The Rapid Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, disability, veteran status, or other protected characteristics. Job Type: Full-time Work Location: In person #J-18808-Ljbffr