Restoration Operations Manager

Benefits:

401(k)

401(k) matching

Bonus based on performance

Company car

Dental insurance

Health insurance

Paid time off

Vision insurance

Restoration Operations Manager

Location: Olive Branch, MS Job Type: Full-Time | Salary

Overview

We are seeking an experienced and driven Restoration Operations Manager to lead our production and restoration team. This role is responsible for overseeing daily operations, ensuring high-quality service delivery, and driving both team performance and profitability. The ideal candidate is a strong leader who thrives in a fast-paced environment and is committed to developing people, improving processes, and delivering exceptional customer experiences.

What You’ll Do

Lead and manage all restoration and production operations to ensure efficiency, quality, and profitability

Oversee scheduling, dispatching, and resource allocation across all active jobs

Supervise Project Managers, Crew Chiefs, and Technicians in field operations

Ensure projects are completed safely, on time, within budget, and properly documented

Conduct daily operational meetings and regular field inspections

Review job files for accuracy, compliance, and completeness

Monitor key performance metrics such as cycle time, labor utilization, and job profitability

Partner with leadership on hiring, training, and performance management

Maintain organization of equipment, fleet, and warehouse operations

Enforce safety standards and ensure compliance with company protocols

Identify opportunities to improve operational processes and efficiency

Develop and mentor team members to reach their full potential

Additional Responsibilities

Step into field roles when needed to support operations

Assist with after-hours needs, including emergency and storm response

Support large-loss projects and logistics planning

What We’re Looking For

5+ years of experience in operations, preferably in restoration, construction, or a related field

3+ years of leadership or management experience

Strong leadership, communication, and organizational skills

Proven ability to manage multiple projects and teams simultaneously

Experience with industry tools and documentation systems is a plus

Relevant industry certifications are preferred

High school diploma required, college degree preferred

Work Environment & Physical Requirements

This role is primarily office-based but requires regular field involvement. Field work may include:

Lifting up to 50 lbs independently (100 lbs with assistance)

Standing, walking, climbing ladders, and working in active jobsite conditions

Exposure to varying environments, including heat, noise, and airborne particles

Use of safety equipment, including respirators when required

Schedule & Travel

Monday through Friday, typically 7:00 AM to 5:00 PM

Additional hours, evenings, and weekends as needed

Primarily local travel, with occasional overnight travel required

Why Join Us

Leadership role with direct impact on company growth

Opportunity to build and develop a high-performing team

Fast-paced, team-oriented environment

Competitive salary and career advancement opportunities

The salary range is total compensation which includes base salary plus a performance based bonus.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.