Help Desk Analyst L1

Help Desk Support Analyst Term: 1+ year Location: Spartanburg, SC Pay: $22.00 - $26.00; commensurate with experience Hours: 8:00 am – 5:00 pm As a Help Desk Support Analyst, you’ll play a key role in ensuring our global teams have the technology they need to innovate, collaborate, and deliver exceptional experiences to our customers and athletes worldwide. You’ll provide first‑line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. Responsibilities Respond to incoming queries from employees via phone, email, or ticketing systems, resolving technical issues related to hardware (e.g., laptops, desktops), software (e.g., Microsoft Office, SAP, or proprietary tools), and network connectivity. Perform initial troubleshooting and diagnostics, escalating complex issues to higher‑tier IT teams when necessary. Assist with onboarding new team members by setting up accounts, configuring devices, and providing basic IT training. Maintain accurate records of incidents and resolutions in a service management system (e.g., ServiceNow or similar). Support remote and hybrid work environments, ensuring tools like VPNs, collaboration platforms (e.g., Microsoft Teams), and mobile devices function effectively. Contribute to knowledge base articles or FAQs to empower self‑service solutions for common issues. Stay updated on IT systems, new product releases, and emerging technologies to provide proactive support. Collaborate with global IT teams to ensure consistent service delivery across regions. Qualifications 1–3 years of experience in a help desk or IT support role. Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic networking concepts (e.g., Wi‑Fi, VPN). Familiarity with IT ticketing systems and remote support tools (e.g., TeamViewer, SCCM). Strong communication skills, with the ability to explain technical concepts to non‑technical users in a clear, patient manner. A problem‑solving mindset and a passion for delivering excellent customer service. Ability to work in a fast‑paced, team‑oriented environment with a global scope. Bonus: Experience with SAP, retail POS systems, or multilingual skills (e.g., English plus German, Spanish, etc.). Benefits Zones offers a comprehensive benefits package that includes medical coverage, state‑mandated sick leave, and other benefits designed to support your well‑being and work‑life balance. As a Minority Business Enterprise and Equal Employment Opportunity Employer, we celebrate diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Zones participates in E‑Verify. E‑Verify is a system that compares information from an employee’s Form I‑9 to federal records to confirm eligibility to work in the United States. #J-18808-Ljbffr