Service Customer Care Representative / Dispatcher

Company Description:

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Posting External

Job Duties

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Minimum Qualifications

• Less than 2 years related experience
• High school diploma or equivalent

Preferred Qualifications

• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask

Compensation and Benefits:  

Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include:

• Competitive Wages. The anticipated starting pay range for the position is $21 to $24 per hour; however, skills and related experience will be taken into consideration,
• Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
• Health Savings Accounts and Flexible Spending Accounts,
• 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.
• Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
• Paid Parental Leave,
• 9 Paid Holidays,
• Paid Vacation accrued at a rate based on length of service and position,
• 24 Hours of Personal Leave per anniversary year,
• Birthday Pay for Non-Exempt employees,
• Tuition Reimbursement up to $5,250 per calendar year.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities