Customer Service Rep

Are you a detail-oriented SAP professional who thrives in a fast-paced environment? We are seeking an Order Management Specialist to play a critical role in our order processing workflow and support an exciting Salesforce-to-SAP system integration launching this month. If you are interested please reach me at View email address on randstadusa.com

salary: $23 - $26 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Order Entry & Integration

• Enter customer orders (Gas Feed & other lines) accurately in SAP within target timelines.

• Verify POs against quotes, pricing, and terms; clarify discrepancies with sales before entry.

• Manage order lifecycles: update dates, shipping specs, Incoterms, changes, and billing blocks.

• Validate Salesforce-to-SAP order integration post-Oct 1, 2026 go-live; fix authorized fields, route source errors, and log recurring issues.

Delivery & Customer Service

• Issue order acknowledgments, tracking info, and proofs of delivery.

• Track open orders proactively, aligning with logistics, warehouse, and production to prevent delays.

• Resolve customer status inquiries and process returns, credits, and debits per guidelines.

Data & Admin

• Manually build and clean up SAP customer contact records; flag duplicates.

• Generate ad-hoc reports (order status, backlog, delivery performance).

• Maintain team trackers and archive files per compliance standards.

Skills

• Data Entry
• Basic Computer Skills
• SAP (1 year of experience is required)
• Excel (1 year of experience is required)
• Purchase Orders
• Purchasing/Procurement
• Typing Skills
• Conflict Resolution
• Written Communication
• LexisNexis
• BlueHornet
• Constant Contact
• Decision Making
• Entering Data
• Data Collection
• Data Conversions
• Data Processor
• Creating Presentations
• Scheduling
• Maintaining Calendars
• Prioritizing
• Organization
• Account Reconciliation
• Bookkeeping
• ISO 9001 Standards (3 years of experience is preferred)
• CAR / CAPA Management (3 years of experience is preferred)
• Database
• Data Migration (3 years of experience is preferred)
• SOP (3 years of experience is required)
• ISOLICITY
• CAR

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.