Lead Technology Program Manager

Do your Best Work in Mooresville This position is based at our headquarters in Mooresville, North Carolina. Your Impact This role serves as a strategic partner to the VP of Digital Commerce, driving alignment, operational excellence, and execution across a multi-disciplinary digital organization spanning Organic Search & Discovery, Order Experience, and Customer care. The role ensures accountability for the overall planning, coordination, execution, and delivery of highly complex end‑to‑end associate and/or customer journeys across the enterprise to achieve expected strategic outcomes in an agile, product environment. It includes developing plans to meet technology priorities and deadlines, defining and implementing processes, managing workflow and product delivery across multiple portfolio teams (e.g., facilitating Program Increment/Big Room planning and epic prioritization). The role also ensures resource capacity, partners internally and externally to drive timely decisions, removes impediments, mitigates risks, and identifies opportunities for process improvements. Lean‑Agile practices, tools, and mindsets are leveraged to lead complex technology initiatives that advance the organization. Success in this role requires a background working directly with or in the technology function, experience in Product operating models, and proficiency in agile ways of working in a scaled agile environment within technology related portfolio, program, or product management. The role may also act as an extension of the portfolio leader to ensure strategic imperatives are carried throughout, run technology portfolios as a business, provide operational governance, partner closely with technology leadership and Shared Services partners, conduct portfolio‑level operational reviews, and prepare executive communications with a focus on transparency. What You Will Do Own overall planning, coordination, execution, and delivery of highly complex end‑to‑end associate and/or customer journeys across the enterprise. Build and maintain relationships to serve as primary liaison to executive/senior leaders, technology sponsors, customers, vendors and other key stakeholders for strategic and functional initiatives requiring alignment and coordination across the enterprise. Identify and communicate clear vision and technical understanding of initiative goals and objectives and related cross‑portfolio dependencies, leading key stakeholders through a process to create a well‑defined program increment schedule that meets organizational, portfolio and product objectives and key results. Influence and drive the prioritization and alignment of strategic and functional imperatives, deliverables, and decisions necessary for optimal delivery in an agile, product environment, ensuring alignment to value and driving cross‑portfolio epic‑level prioritization and sequencing decisions with key stakeholders through value‑vs‑effort estimation. Manage and optimize the flow of value through the initiative, using various tools and other information radiators, promoting a culture of self‑organizing and self‑managing teams. Set expectations and hold cross‑portfolio teams accountable to ensure value delivery through measurement and reporting of progress against business cases. Foster an environment of continuous planning by facilitating readiness sessions aligned with cross‑portfolio/product and enterprise planning cadences in an agile, product environment. Communicate and document initiative‑level risks, impediments, decisions and scope changes. Manage and mitigate initiative‑level risks by performing qualitative and quantitative analysis of risks, planning risk response, establishing contingency plans, anticipating dependencies affected by ongoing changes, and recommending ways to mitigate future risks to leadership. Establish cadences for strategic and functional initiatives and drive regular routines and processes to ensure appropriate governance and achieve commitments in an agile, product environment; also establish and own routines with product management and portfolio management. Engage with cross‑functional technical and business partners to ensure non‑technical components are managed and delivered to support overall delivery of the end‑to‑end customer/associate journey. Provide operational governance and expertise, partnering closely with technology leadership and Shared Services partners to conduct portfolio‑level operational reviews. Lead cross‑functional global workforce and third‑party solution provider(s) to achieve desired business outcomes. Provide expertise in financial acumen and support processes for portfolio/product financial management. Act as a change agent for technology initiatives and process improvements in an agile, product environment, gaining alignment and adoption of technology policies, processes and procedures, including strategic and tactical execution of technology objectives. Monitor technology trends and influence leaders and teams in Lean‑Agile practices and mindsets while coaching junior associates and contributing to Communities of Practice and supporting recruiting efforts as needed. Serve as a subject‑matter expert for technology program management and stay aware of ongoing changes and innovations in the technology industry. Minimum Qualifications Bachelor's degree in Business Administration, Computer Science, MIS, or a related field (or equivalent years of experience). 8 years of experience in IT or technology‑focused business roles. 6 years of experience leading and influencing technology portfolio/program/product teams, including integration of cross‑functional technology solutions and coaching/mentoring team members. 3 years of experience supporting complex initiatives in a product and/or agile operating model, using JIRA or other agile tools for work transparency and tracking. Experience translating data into quantifiable actions/deliverables. Experience working closely with senior leadership cross‑functionally in a large organization. Preferred Skills/Education Master's degree in Business Administration, Computer Science, MIS, or a related field. 3 years of experience supporting complex initiatives using a scaled agile environment. Experience using formal business process improvement methodologies. Corporate retail experience. PMI‑Agile Certified Practitioner (PMI‑CACP). Portfolio Management Professional (PfMP). Disciplined Agile Value Stream Consultant (DAVSC). Other portfolio management certifications (e.g., SAFe LPM, ICP‑LPM, CSM, RTE, PMP, etc.). Benefits 401(k) with up to 4.25% match. Discounted Employee Stock Purchase Plan (15% discount of strike price). Tuition‑Free Education. 10‑week Maternity/Parental Leave. 10% associate discount. Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Pay Range: $102,300.00 - $194,400.00 annually. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit #J-18808-Ljbffr