Front Desk Coordinator

Front Desk Coordinator (In-Person)

Location: Chicago, IL (West Loop / Downtown)

Job Type: PRN MUST BE AVAILABLE July 13th-17th and July 23-26, 8a-5p
Role Summary

We are seeking a warm, organized, and detail-oriented Front Desk Coordinator / Psychiatric Office Receptionist to be the first point of contact for patients at our growing mental health clinic. This in-person role is critical to creating a welcoming, professional, and compassionate patient experience while supporting daily clinic operations.

The Front Desk Coordinator is responsible for patient reception, scheduling, registration, insurance verification, daily reconciliations, and ensuring appropriate documents are uploaded into the clinic system and Electronic Medical Records (EMR). As a founding team member, you'll play an important role in helping shape a modern, patient-centered psychiatric practice.
Primary Responsibilities

• Patient Reception: Greet and check in patients in person, ensuring a calm, respectful, and confidential experience. Maintain cleanliness and organization at the front desk area, ensuring patient forms and resources are readily available.
• Front Desk Operations: Manage daily operations, including answering phone calls, responding to inquiries, routing calls to appropriate personnel, and handling communications in a courteous, professional manner.
• Scheduling & Coordination: Schedule appointments appropriately based on visit type, time, staffing, and supplies. Coordinate with clinicians and clinical staff to support smooth clinic flow.
• Patient Follow-Up: Monitor missed patient appointments and ensure they are rescheduled or followed up with in a compliant manner.
• Billing & Documentation: Verify patient information, check specific insurance benefits, obtain pre-authorizations (if needed) for specialized procedures, and collect co-pays or required documentation.
• Compliance & Systems: Interact with EHR/EMR software to maintain organized records in compliance with HIPAA and clinic policies.
• Program Support: Understand the Spravato REMS program and serve as an Authorized Representative for the clinic.
• Quality & Values: Take ownership and respond positively to address mistakes, resolve complaints, improve quality, and uphold all company values, policies, and procedures.

Qualifications & Requirements

• Education: High school diploma or GED equivalent required.
• Experience: Prior experience in a medical, psychiatric, or healthcare office setting is preferred.
• Technical Skills: Experience using scheduling systems, EHRs/EMRs, and basic office technology is strongly preferred. Intermediate skills in Google Suite, Microsoft Word, Excel, and Outlook are required.
• Soft Skills: Strong interpersonal and communication skills with a patient-first mindset. Ability to handle sensitive information with extreme professionalism and discretion.
• Work Style: Excellent organizational skills, strong attention to detail, and the ability to multi-task and prioritize workload. Must be punctual, flexible, and have a positive problem-solving attitude.
• Location: Must be able to work consistently in person at our Chicago, IL location.

What We Offer

As a founding team member in our startup, you will play a direct role in transforming mental healthcare within a collaborative, mission-driven culture. We offer:

• Competitive salary
• Equity opportunities
• Comprehensive benefits (including health insurance and PTO)
• Flexibility during non-clinic setup phases

Join us in making a meaningful impact on patients' lives while building a high-growth venture.

Pay Details: $29.33 per hour


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.