Transportation Call Center Admin
InterSources Inc
Transportation Call Center Admin
Maintain and update student transportation databases, including bus routes, schedules, and eligibility status.
Review and close out incident reports using ServiceNow (SNOW) system.
Monitor bus locations via GPS to improve routing efficiency and ensure timely service.
Collaborate with school staff, parents, and vendors to resolve transportation issues and provide timely communication.
Assist in the coordination and execution of school field trips.
Process and manage MetroCard/OMNY card distribution and records.
Coordinate rideshare services for students as needed.
Support reimbursement and procurement-related tasks.
Assist in incident management of transportation assets and vehicles, ensuring accurate tracking and reporting.
Provide support in employee workforce management.
Respond to and manage incidents, ensuring documentation and follow-up.
Perform data entry tasks.
Provide general administrative support and complete miscellaneous duties as assigned.
Qualifications
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Computer Savvy
- Customer service experience
- Attentive to detail
- Ability to multitask
- Ability to communicate clearly verbally and written
- Experience working with confidential data or information
- A collaborative and team-oriented mindset
About Us: InterSources Inc
InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.
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