Support Services Assistant (Interpreter)

This is a continuance of a previously posted advertisement. Previous applicants remain under consideration and do not need to reapply.

This position is located in the city of Lancaster.


Under the general supervision of the team manager , and guidance from the designated employee, the Support Services Assistant-Interpreter (SSA-I) provides reasonable accommodation associated with work-related activities to support persons who are Deaf/Hard of Hearing (D/HH) with performing necessary job assignments. The SSA-I facilitates communication between individuals with hearing impairments and hearing persons, serves as an interpreter to include interpreting confidential information; accompanies staff members to places of business where interpreting services are otherwise unavailable; and performs other duties related to assisting the communication process. Interpreting services is performed in-person and virtually dependent on the needs of the D/HH individual and the venue. When the assigned employee is not in need of assistance, the SSA-I may be assigned to work similarly with other staff members.


Under Government Code 14200, this position is a hybrid, in-office/telework position, and may be subject to change. Incumbent must live and work in California. Incumbent can be required to report to the office, or any designated location at any time. Telework agreements can be modified and/or cancelled at any time.


Multiple vacancies may exist.

You will find additional information about the job in the Duty Statement .

Working Conditions


Permanent Intermittent Positions:

Permanent Intermittent employees are not allowed to work more than 1500 hours in a calendar year. The anticipated time worked will be 30 hours per week. If selected, the employee will receive an hourly compensation based on the number of hours worked.



Work Environment and Physical Requirements


The majority of the work will take place in one of the following locations with consumers, the public, colleagues, and other stakeholders: a DOR open office setting in a cubicle environment, offsite in the community, at events and various partner locations, and/or at an approved alternate work location. The incumbent must have the ability to work in an office setting for up to 40 hours per week and remain at a workstation for extended periods while utilizing a personal computer, peripherals, and other office equipment with or without accommodation. The incumbent will be working in an office setting with both natural and artificial lighting. Strong interpersonal skills are required to interact effectively with consumers, the public, colleagues, and other stakeholders.


Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• SUPPORT SERVICES ASSISTANT (INTERPRETER)

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-518282


Position #(s):
813-410-9820-990

Working Title:
Support Services Assistant (Interpreter)


Classification:
SUPPORT SERVICES ASSISTANT (INTERPRETER) $4,266.00 - $6,096.00
Effective July 1, 2025, state employees are subject to temporary salary reductions in exchange for Personal Leave Program (PLP) accruals. For additional information please visit


New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
Multiple


Work Location:
Los Angeles County


Telework:
Hybrid


Job Type:
Permanent Intermittent - 1500 Hours


Department Information
If you are interested in becoming a part of a diverse and inclusive workforce where talent, experience, and expertise are valued, the Department of Rehabilitation (DOR) invites you to apply for this employment opportunity.

Join us in our Lancaster location within walking distance of a variety of restaurants and shops, and free parking. If you strive to make a difference, we invite you to seek a career with DOR!


DOR administers the largest vocational rehabilitation program in the country. We have a three-pronged mission to provide services and advocacy that assist people with disabilities to live independently, become employed and have equality in the communities in which they live and work. DOR provides consultation, counseling, and vocational rehabilitation, and works with community partners to assist the consumers we serve.


DOR is committed to recruiting and retaining a talented and skilled workforce that reflects the diversity of communities that exist in California and values fairness and inclusion. Diversity encompasses characteristics including, but not limited to, race, color, ethnicity, national origin, language, religion, age, disability, sexual orientation, gender, gender identity and expression, socioeconomic status, veteran status, criminal history, and family structures.


Our work at DOR is guided by the following core values:

• We believe in the talent and potential of individuals with disabilities.
• We invest in the future through creativity, ingenuity, and innovation.
• We ensure our decisions and actions are informed by interested individuals and groups.
• We pursue excellence through continuous improvement.
• We preserve the public's trust through compassionate and responsible provision of services.

VISION STATEMENT:

Employment, independence, and equality for all Californians with disabilities.


MISSION STATEMENT:

DOR works in partnership with consumers and other stakeholders to provide services and advocacy resulting in employment, independent living, and equality for individuals with disabilities.


People with disabilities are encouraged to apply.


Please visit our website to learn more about DOR and our mission.


Department Website:


Special Requirements

• The position(s) require(s) fluency in the American Sign Language language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.

If mailing in an application, include JC#518282 on your State Application (STD678) in the "Examination(s) or Job Title(s) for which you are applying" section found under the "Questions" tab of your CalCareer application template . Applicants who do not submit the required information may not be considered for this job.

Employment Application (STD.678):

It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application in order of current and old work experience. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD.678 may not be considered.

This position requires the applicant to be bilingual in ASL.

Statement of Qualifications:

A Statement of Qualifications (SOQ) is required for the hiring supervisor's review. Applications submitted without an SOQ may not be considered. Include the title, "Statement of Qualifications" at the top of the first page along with your name. Responses must be no more than two pages in length, single-sided, and in Arial 12-point font. Please number and address each item in the same order as listed below:

• Describe your work experience providing sign language interpretation in settings involving individuals with diverse communication needs, a situation where you adapted your interpreting style to meet the needs of the audience. What adjustments did you make and what was the outcome?
• Explain how you apply the NAD-RID Code of Professional Conduct in your work, particularly in situations involving confidentiality and impartiality.
• Describe a time when you had to interpret technical or unfamiliar terms. How did you ensure accuracy and clarity for all parties involved?

Application Instructions
Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: Until Filled
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


Department of Rehabilitation
Personnel
Attn: Personnel: JC-518282
721 Capitol Mall


Sacramento , CA 95814


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


Department of Rehabilitation
Personnel
Personnel: JC-518282
721 Capitol Mall


Sacramento , CA 95814


08:00 AM - 05:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -
  Please see the Special Requirements section for instructions on the Statement of Qualifications (SOQ).

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to communicate with all levels of internal and external contacts in a professional manner, and with integrity and respect;
• Ability to help facilitate expeditious resolution of problems from in-person requests, incoming phone calls and emails;
• Knowledge of DOR resources and processes, RAM, and federal and state Code of Regulations;
• High level of organizational skills and office equipment and processes proficiency;
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Visio
• Knowledge of department's mission and goals;
• Experience communicating with and providing information regarding DOR services to applicants and consumers

Benefits There are many benefits to joining our team! We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as:
• Pension through CALPERS
• Medical Benefits, including health, dental, and vision insurance
• Medical benefits into retirement
• Deferred Compensation options: 401k and 457b
• Leave benefit options (Vacation/Sick or Annual Leave)
• Paid Holidays
• Group Legal Services
• Life Insurance
• ScholarShare (College Saving Account)
• Pre-Tax Parking
• Commute Program
• School Loan forgiveness under the federal Public Service Loan Forgiveness Program
• Death Benefits
• Reimbursement Accounts (Medical and Childcare)
• Disability Insurance Programs
• Alternate Work Schedules
• Employee Assistance Program
• Employee Wellness Services


For the latest information on the attractive benefits offered by the state of California, explore the Health Benefits
Health Benefits Summary provided by CalHR


General State Employment Benefits and Protections

Click here to view more information about the outstanding benefits offered to State employees.


Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website:
Hiring Unit Contact:
Phillip Loving
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Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Office of Civil Rights
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California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Examination Information

• To obtain list eligibility for the Support Services Assistant (Interpreter) position(s), you must first take the online exam .

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.