Hospitality Assistant III, Office of Patient Experience

Job Posting

Work Location: Los Angeles, CA, USA

Onsite or Remote Fully On-Site Work Schedule Variable schedule; including evenings, weekends, and holidays

Salary Range: $33.40/hr.

Employment Type 6 - Staff: Per Diem Duration indefinite Job # 31282

Primary Duties and Responsibilities

Variable schedule; including evenings, weekends, and holidays

Job Qualifications

• Demonstrated ability to work independently with minimal supervision while exercising sound judgment and initiative.

• Proven leadership experience and the ability to positively influence team performance and customer satisfaction.

• Exceptional interpersonal skills with a commitment to treating patients, visitors, coworkers, and volunteers with respect, courtesy, empathy, and professionalism.

• Strong customer service skills, including active listening, responsiveness, and a willingness to assist in a variety of situations.

• Experience collecting, analyzing, and summarizing feedback and operational data to prepare reports and communicate findings to leadership.

• Recent customer service experience in a healthcare, hospitality, or service-oriented environment.

• Ability to establish priorities, manage competing demands, and follow directions in a fast-paced setting.

• Demonstrated problem-solving, conflict resolution, and de-escalation skills, particularly when assisting anxious or distressed patients and family members.

• Ability to remain calm, professional, and solution-oriented in stressful, rapidly changing, or ambiguous situations.

• Strong organizational skills with the ability to manage multiple complex tasks simultaneously while meeting deadlines.

• Effective collaboration and communication skills with interdisciplinary teams, clinical staff, and support departments.

• Ability and willingness to assist in various operational and support functions as needed.

• Strong written communication skills with the ability to prepare professional correspondence and documentation.

• Proficiency with Microsoft Office applications, including Word, Excel, Access, and PowerPoint.

• Ability to identify opportunities for process improvement and contribute to initiatives that enhance patient, visitor, and hospital services.

• Excellent telephone etiquette with the ability to communicate with professionalism, patience, tact, and compassion.

• Ability to navigate multiple systems to locate patient information and facilitate communication between clinical teams and family members.

• Demonstrated ability to multitask effectively, including managing multiple phone lines, responding to inquiries, coordinating with clinical departments, and assisting visitors and families simultaneously.

• Ability to work effectively with volunteers and support their activities within surgical waiting and recovery areas.

Physical Requirements

• Ability to stand and walk for extended periods, including up to 6.5 hours during an 8-hour shift.

• Ability to push, pull, and lift up to 25 pounds.