Sales Associate | Westfield UTC

Honey Birdette was created by women for women, to offer an experience unlike any other lingerie retailer. We are a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories. Bold, innovative, and a little cheekier than you would expect, Honey Birdette has quickly become the most talked about lingerie brand. We inspire, create curiosity, and empower women through their beauty and confidence.

Who We Seek:

A dedicated Sales Associate to join our team at Honey Birdette. In this role, you will join a fierce, fun group of high-performing individuals who foster a positive environment of collaboration and teamwork. Together, you will curate a red carpet shopping experience for our clients and strive to meet and exceed sales expectations. Our ideal candidate is professional, polished, charismatic, energetic, positive, and highly approachable, with an outgoing personality.

What You’ll Do - Job Responsibilities

• Deliver exceptional customer service to ensure client satisfaction.

• Strive to meet and exceed sales targets and KPIs making meaningful contributions to the team’s overall performance.

• Achieve lingerie, toy, and bondage sales goals.

• Grow clienteling and IG followers outreach.

• Read Honey Communications to develop and maintain in-depth product knowledge to competently and confidently address client inquiries and provide recommendations.

• Cultivate strong relationships with clients, team members, and management to create a positive work environment.

• Attend training sessions and complete “The Hive” tasks to ensure alignment with the Honey Birdette vision.

• Assist in maintaining a visually appealing and well-organized, operationally sound store environment, including restocking merchandise and keeping displays clean and tidy.

• Maintain and exhibit strong product knowledge to upsell, style, and deliver premium client experiences.

• Resolve any client complaints with a sense of diplomacy and urgency to create maximum client satisfaction, escalating to a Boutique Manager, if necessary.

• Uphold and adhere to all company policies and operational procedures.

What You’ll Bring - Qualifications and Skills

• A high school diploma or equivalent experience.

• Experience in a retail, client-facing, or customer service role.

• Excellent written, verbal and interpersonal skills.

• Familiarity with sales principles.

• Positive attitude with an entrepreneurial mindset

• Ability to deliver a high standard of customer service and build exceptional customer relationships.

• Energetic and proactive approach, capable of working independently and collaboratively on a team.

• Strong attention to detail and organizational skills while managing multiple tasks in a fast-paced work environment.

• Ability to maintain confidentiality and exercise discretion.

• Basic computer skills, experience using POS software, inventory management tools.

• Sales driven mentality - ability to achieve high expectations of sales goals.

• Available to work a flexible schedule to meet the needs of the business, which include closing shifts, weekends and holiday shifts.

• Must have unrestricted access to work in the U.S.

• Must be at least eighteen (18) years of age.

Physical Requirements

The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to lift and carry up to 25 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals.

• Able to stand and walk for up to 8 hours per shift.

• Ability to use technology (mobile devices, computers).

• Ability to read instructions, reports, and information on computer/register screens and to key information into the computer daily.

The pay range for this position at the commencement of employment is expected to be $range, hourly; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

What We Offer:

• Competitive wages.

• Generous retail sales incentive programs.

• Encouraging & empowering environment with career progression and training opportunities.

• Employee assistance program for mental health and counseling services.

• 401k, including a matching discount from the company.

• Generous product discount!

Working Conditions

Candidates understand that Honey Birdette is a subsidiary of PLBY Group. Our brands are focused on creative freedom, artistic expression, and sex positivity. As a result, you understand that the business concept is based partly on sex appeal, nudity, and/or sexual wellness products.

You may be exposed to individuals in sexy and/or sexually provocative clothing, either in person or in photographs or videos; lewd and/or obscene language; depictions of lewd, risqué, intimate, or explicit acts or behaviors; conversations and discussions about sex, sexuality, and the human anatomy; conversations and discussions where vulgar language may be used, and where sexual jokes and innuendo may be expressed in their presence.

Candidates acknowledge that they do not find the job duties or work environment as described above to be offensive, intimidating, hostile, or unwelcome. Candidates also understand that, if hired, nothing shall prevent you from notifying the company immediately if you are exposed to conduct of any type that you find offensive and/or that makes you feel uncomfortable while you are performing your job duties.

Equal Employment Opportunity

Honey Birdette is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and we make all employment decisions without regard to any protected status. The right talent for us innately embodies our values. Come as you are.