Reservations Agent

Job Description

Job Description

Description:

Reservation Agent
Manthey Hospitality | Full Time & Part-Time | Downtown Tampa

Do you enjoy helping guests plan memorable experiences while providing warm, professional customer service? Manthey Hospitality is seeking friendly, organized, and hospitality-driven Reservation Agents to support reservations, ticket sales, and guest services across our four Florida-based brands: Yacht StarShip Dining Cruises, Craft, Pirate Water Taxi, and Lost Pearl.

This role serves as one of the first points of contact for our guests and is ideal for someone who enjoys guest interaction, answering phones, assisting walk-up guests, and creating exceptional hospitality experiences from the very first conversation.

About Us

Manthey Hospitality creates unforgettable experiences on the water throughout the Tampa Bay area. Our family of brands include:

• Yacht StarShip Dining Cruises – Tampa Bay’s premier dining cruise experience 
• Craft – A unique culinary and cocktail riverboat journey 
• Pirate Water Taxi – Tampa’s official water taxi transportation system 
• Lost Pearl – An interactive pirate adventure cruise experience 

Together, our brands deliver sightseeing cruises, dining experiences, transportation, private events, weddings, and family entertainment experiences centered around hospitality, service, and creating lasting memories.

What You’ll Do

• Welcome and assist walk-up guests at ticket booth and dockside locations 
• Answer incoming phone calls and assist guests with reservations, schedules, pricing, and general questions across all Manthey Hospitality brands 
• Process reservations, ticket sales, upgrades, and guest transactions accurately through POS and reservation systems 
• Recommend cruise experiences, upgrades, packages, and cross-brand experiences based on guest interests 
• Assist with boarding passes, directions, and guest wayfinding 
• Maintain clean, organized, and professional ticket booth and reservation areas 
• Coordinate with operations teams regarding guest counts, boarding procedures, and cruise capacity 
• Support guest service recovery efforts professionally and calmly 
• Assist during holidays, weekends, special events, and high-volume operating periods 

What You Bring

• Friendly, polished, and guest-focused personality 
• Strong communication and customer service skills 
• Comfortable answering phones and assisting guests in person 
• Ability to multitask and stay organized in a fast-paced hospitality environment 
• Attention to detail and accuracy with transactions and reservations 
• Professional demeanor and positive attitude 
• Basic computer and POS system proficiency 
• Previous hospitality, reservations, ticketing, retail, or customer service experience preferred 

Physical & Schedule Requirements

• Availability for evenings, weekends, holidays, and extended shifts 
• Flexibility to work at multiple waterfront locations as needed 
• Comfortable sitting and/or standing for extended periods of times 
• Ability to lift and carry light supplies 

Compensation & Benefits

• $15/hour base pay + commission opportunities 
• Medical & ancillary benefits 
• 401(k) with employer match 
• Subsidized parking 
• Complimentary tickets & employee discounts across ALL Manthey Hospitality brands 

Ready to Join the Crew?

Join Manthey Hospitality and help create unforgettable guest experiences across Tampa Bay’s most unique waterfront brands.

Equal Opportunity Statement

Manthey Hospitality is an Equal Opportunity Employer and does not discriminate based on any protected characteristic under federal, state, or local law.

This posting is intended as a summary of the position and may be modified based on operational needs.