Guest Services Agent

Guest Services Specialist | Hospitality and Event Support ServicesProSidian Seeks a Guest Services Specialist | Hospitality and Event Support Services for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis. Located in the Piedmont and listed under a Administrative Specialist I Labor Category as a Engagement Team Mid Level Professional aligned under services related to NAICS: Hotels (except Casino Hotels) and Motels - 721110 - DPLH Est.: 22 Hrs. ST | 0 Hrs. OT on a Exempt 1099 Contract: No Overtime Pay Contract Contingent Basis located CONUS - Richmond VA Across The Piedmont Region supporting the U.S. Air Force Military & Family Readiness Center with data entry and front desk customer service functions.Seeking Guest Services Specialist candidates with relevant DOD/Military Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for DOD/Military Sector Clients such as DOD. This as a Contract Contingent or Contract W-2 (IRS-1099) Hospitality and Event Support Services Functional Area - Hospitality and Event Support Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position. JOB OVERVIEW Provide services and support as a Hospitality and Event Support Services (Staffing representatives) in the DOD/Military Industry Sector focusing on Business Process Solutions for clients such as Department of Defense (DOD) | Virginia Army National Guard Generally Located In CONUS - Richmond VA and across the Piedmont Region (Of Country/World). RESPONSIBILITIES AND DUTIES - Guest Services Specialist | Hospitality and Event Support Services [DOD002007]Serve as the primary point of contact for all guest-related inquiries and issues during the VAARNG FY25 Family Program Volunteer Workshop.- Ensure seamless check-in/check-out processes for 50 overnight guests on May 2-3, 2025, and parking coordination for 60 additional guests on May 3-4, 2025.- Manage and staff two (2) registration tables outside the General Session room and one (1) outside the Childcare room for attendee registration and assistance.- Provide on-site support for event logistics, including lodging, catering, and transportation.- Ensure accurate and timely communication between attendees, the COR, and event service teams.- Facilitate and resolve any guest issues related to accommodations, meals, parking, and other services promptly and professionally.- Deliver a reserved parking area list/map to the COR no later than 5 days before the event.- Ensure guest service coverage during the event: May 2 (2:00 pm – 8:00 pm), May 3 (6:00 am – 6:00 pm), and May 4 (6:00 am – 6:00 pm).- Ensure proper signage for registration and other guest areas is visible and clear.QualificationsDesired Qualifications For Guest Services Specialist | Hospitality and Event Support Services [DOD002007] (DOD002007) Candidates:Minimum of 2 years of experience in guest services, event coordination, or hospitality management.- Familiarity with Department of Defense (DoD) or military event protocols is preferred.- Proven ability to handle guest relations and resolve service-related issues efficiently.- Strong understanding of event registration processes and logistical coordination. Education / Experience Requirements / Qualifications High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality, Business Administration, or a related field preferred.- Experience working with military-affiliated events or government contracts is an advantage.- Demonstrated expertise in managing event registration, customer service, and coordinating with multiple service teams. Skills Required Excellent verbal and written communication skills.- Strong organizational and multitasking abilities.- Customer service-oriented with a proactive problem-solving approach.- Proficiency in using event management software, spreadsheets, and communication tools.- Ability to remain calm under pressure and handle time-sensitive situations efficiently. Competencies Required Attention to detail and accuracy in managing guest information and event logistics.- Adaptability to manage unexpected changes and guest needs.- Professional demeanor with a commitment to providing exceptional guest experiences.- Confidentiality in handling sensitive attendee information.- Team collaboration and the ability to work with diverse stakeholders, including military personnel and contractors. Ancillary Details Of The Roles Ensure the registration tables are fully equipped with sign-in sheets, name tags, event materials, and necessary supplies.- Coordinate with the on-site technical subject matter expert to address guest concerns related to audio/visual or internet services.Ensure all guests receive accurate information regarding lodging, meal times, parking locations, and event schedules.- Provide a post-event summary report detailing guest inquiries, issues resolved, and recommendations for future events.- Assist in coordinating transportation if parking is not within walking distance (0.25 miles) of the venue. Other Details Guest Service Specialists must always be present and available during the designated support hours.- Ensure all guest concerns or logistical issues are communicated promptly to the COR or authorized representative.- Provide ongoing support to all event attendees, including families, youth, and child participants, ensuring comfort and satisfaction. ProSidian Consulting