Front of House Manager - Madison

Job Description

Job Description

Front of House Manager – Tuk Tuk Boom

Job Summary:
We are seeking an experienced and customer-focused Front of House Manager to oversee daily operations at our casual dining Thai & sushi restaurant. This role requires strong leadership, excellent communication, and a passion for hospitality. The ideal candidate will ensure smooth service, manage staff, and maintain a welcoming environment for guests.

Key Responsibilities:

1. Guest Experience & Service Excellence
• Greet and interact with guests to ensure a positive dining experience.
• Address customer concerns and resolve issues promptly.
• Maintain high service standards and a warm, welcoming atmosphere.

2. Staff Management & Training
• Recruit, train, and supervise front-of-house staff, including servers and hosts.
• Schedule shifts and manage staffing levels to meet business needs.
• Conduct regular team meetings to reinforce service expectations and restaurant policies.

3. Daily Operations & Efficiency
• Oversee the dining room, ensuring tables are turned efficiently and reservations are managed effectively.
• Collaborate with kitchen staff to ensure seamless service between front and back of house.
• Monitor cleanliness, ambiance, and overall restaurant presentation.
• Expo skills will be trained and required.

4. Financial & Inventory Oversight
• Assist in monitoring sales, labor costs, and expenses to ensure profitability.
• Manage cash handling, POS system operations, and end-of-day reporting.
• Oversee front-of-house inventory, including beverages and supplies.

5. Compliance & Safety
• Ensure compliance with health, safety, and alcohol regulations.
• Implement restaurant policies and maintain proper food handling procedures.

Qualifications:
• 2+ years of restaurant management experience, preferably in casual dining.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.

• Proficiency in POS systems and scheduling software.

Benefits:
• Employee discounts and meal benefits.
• Growth opportunities within the company.

If you’re passionate about hospitality and thrive in a dynamic environment, we’d love to have you on our team! Any application submitted without a resume will be automatically passed over.