Engagement Manager in Pharmaceutical

Senior Pharma Engagement Manager – USWe are seeking a senior Pharma Engagement Manager – US to drive business development and growth across our Pharma Services portfolio in the North America market. The primary charter of this role is managing existing relationships with responsibility for identifying, developing, and closing strategic opportunities with pharmaceutical, biotechnology, and life sciences organizations. The role will manage and drive opportunities across Clinical Development Services, Regulatory Affairs, Medical Writing, Pharmacovigilance, Medical Affairs, and other Pharma Business Process Services (BPS). The ideal candidate will have significant experience in a similar engagement leader role within a CRO, Pharma BPS organization, Life Sciences services company, or Clinical/Regulatory services provider, combined with strong relationships across the pharmaceutical ecosystem.Key ResponsibilitiesClient & Executive Relationship ManagementDevelop and maintain strong relationships with key customer executives and decision-makers, including Pharmacovigilance Heads, Regulatory Affairs Heads, Clinical Development Functional Heads, Therapeutic Area Heads, Medical Affairs leadership, Procurement leadership, External Alliances teams, and R&D executives.Establish trusted-advisor relationships with senior client stakeholders and develop a strong understanding of their strategic priorities, transformation agenda, sourcing strategy, and operating challenges.Engage clients proactively to identify emerging requirements and create new business opportunities.Account Growth & Cross-SellingIdentify opportunities to cross-sell and up-sell additional Pharma and MedTech business services within newly acquired and strategic accounts.Expand relationships across different functions, therapeutic areas, business units, and geographies.Partner with account and delivery leadership to increase wallet share and establish long-term strategic relationships.Strategic & Consultative SellingUnderstand clients' R&D, clinical, regulatory, safety, medical, data, and technology priorities and translate them into differentiated business propositions.Position services and solutions based on measurable business outcomes such as speed-to-market, quality, compliance, productivity, cost optimization, scalability, and transformation.Develop propositions combining Pharma domain expertise, global delivery, process transformation, GenAI/AI, and analytics.Lead complex pursuits involving multiple stakeholders, services, geographies, and commercial models.Develop compelling executive presentations, proposals, business cases, and commercial propositions.Revenue, Pipeline & Commercial ManagementOwn and deliver agreed revenue, bookings, TCV, profitability, new-logo, and pipeline targets.Drive pipeline targets through proactive demand creation and systematic opportunity development.Maintain strong pipeline discipline, opportunity qualification, and sales forecasting.Manage commercial negotiations and contribute to pricing, deal structuring, contracting, and risk assessment.Maintain focus on both revenue growth and profitable business.Planning & ForecastingLead sales forecasting and business planning for the assigned North America market/accounts.Provide inputs into strategic account planning, market planning, investment priorities, and annual operating plans.Review sales pipeline, delivery readiness, account plans, revenue projections, and budgets on a regular basis.Collaboration & NetworkingCollaborate closely with Clinical, Regulatory, Pharmacovigilance, Medical Writing, Medical Affairs, Data, Technology, Solution, Delivery, Marketing, Finance, Legal, and Commercial teams to develop winning propositions.Mobilize cross-functional teams for strategic pursuits and ensure alignment between client requirements, solution design, commercial models, and delivery capabilities.Represent the organization at relevant Pharma conferences, industry forums, executive roundtables, and client events.Build relationships with ecosystem partners and alliances where these can generate new opportunities.Experience & QualificationsTypically, 16+ years of relevant experience, including substantial experience in Pharma/Life Sciences business development, sales, and client management.Demonstrated success in a hunter/new-logo acquisition role, with a strong record of originating and closing complex enterprise services deals.Prior experience with a CRO, Pharma BPS provider, Life Sciences services organization, Clinical Services company, Regulatory Services organization, or similar provider is strongly preferred.Strong experience selling one or more of the following: Clinical Development / Clinical Operations Services, Regulatory Affairs & Regulatory Operations, Medical Writing, Pharmacovigilance / Drug Safety, Medical Affairs, Clinical Data Management / Biostatistics, Clinical Technology & Data Services, Pharma BPS / Knowledge Process Services.Strong understanding of the US pharmaceutical and biotechnology market and Pharma outsourcing ecosystem.Demonstrated experience developing relationships with senior Pharma functional and procurement executives.Experience managing complex sales pursuits, RFPs, commercial negotiations, and executive presentations.Key Success MeasuresQualified pipeline and demand generatedBookings / Total Contract Value (TCV)Revenue and profitable growthPipeline-to-win conversionCross-sell and up-sell growthNumber and quality of senior client relationshipsIdeal Candidate ProfileA highly networked Pharma services engagement leader, capable of managing and opening doors at major North American pharmaceutical and biotechnology organizations and converting senior relationships into strategic opportunities. The candidate should combine Pharma domain understanding, executive relationship management, consultative selling, commercial acumen, and strong deal-closing capabilities, with demonstrated experience selling Life Sciences Clinical, Regulatory, Medical Writing, Pharmacovigilance, Medical Affairs, and broader Pharma BPS services. Experience working in a CRO or Pharma/Life Sciences BPS and services organization and an established network of senior Pharma executives across North America will be particularly valuable.Salary Range: $155,500 - $200,000 a year