Program Manager

Position Overview Program Manager to support the Holistic Health and Fitness (H2F) program in the U.S. Army. Responsible for contract performance, compliance, workforce management, customer satisfaction, and quality control. Responsibilities Be available Monday‑Friday, 0800‑1700 Eastern Time. Be responsible for the overall performance of work, compliance, and quality control. Be responsible for plans, strategies, employee management, and monitoring and controlling activities to effectively support the Army H2F program and stakeholders at all locations. Serve as the primary customer point of contact with the COR, Training and Doctrine Command (TRADOC) leadership, and Army installation stakeholders. Develop strategies for specialized H2F recruiting, credentialing, retention, and employee well‑being initiatives and maintain, update, and monitor their effectiveness. Oversee and direct recruitment and screening process to ensure all certifications and credentials are valid, current, and fulfill customer requirements before on‑boarding. Establish and maintain an effective quality control program. Generate and submit a Monthly Status Reports (MSR) through the Human Resource Solutions portal each month and other deliverables in the Performance Requirements Summary. Provide direction to subcontractor points of contact and effective oversight of subcontractor workforce. Qualifications U.S. Citizenship. The ability to pass a NACI (Tier 1) to obtain access to U.S. Government facilities and systems. A Master’s degree from an accredited university or college in business, management, or operations and/or similar academic profession. Five (5) years of experience managing, staffing, overseeing, and completing large government projects of geographically dispersed locations (250 plus personnel) related to the above job description. Five (5) years of experience working with a military or DoD organization(s) related to the job description above. A valid driver's license, transportation, and auto insurance. The ability to travel up to 25% of the time as required. Desired Experience and Skills Active NACI. Project Management Professional Certification: (PMI) or (PMP). Knowledge of military lifestyle through personal and/or professional experience. In‑depth understanding of the military culture and the command structure. Military leadership experience is a plus. Educational or professional background in exercise science, health science, physical education, human performance, kinesiology, sports sciences, and/or sports psychology is a plus. Articulates understanding of basic evaluation techniques and use of customer feedback to improve overall program effectiveness/impact. Demonstrates the ability to manage multiple priorities, illustrates attention to detail, and shows evidence of being conscientious regarding deadlines. Ability to work in a collaborative environment with remotely located team members. Benefits Medical, dental, and vision insurance Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract 401(k) plan that includes employer matching funds Tuition reimbursement program Life insurance and disability coverage Optional coverages such as pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Employee Assistance Plan Pay Transparency Our Total Rewards package includes competitive pay, performance‑based incentives, and benefits that promote well‑being and work‑life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time‑off programs that support work‑life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. EEO Statement Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #J-18808-Ljbffr Serco