Chief Operating Officer

HealthActions Physical Therapy, a company that values Passionate Professionals, Servant Leaders and Continual Learners, is seeking a dynamic, results-driven Chief Operating Officer to lead operations across our 10 outpatient clinics and help guide our next phase of growth. This executive leader will champion HealthActions’ vision of delivering exceptional patient care, strengthening our communities, and creating an environment where employees are supported, valued, and empowered to succeed. The COO will positively impact the organization by developing high-performing, well-trained teams, strengthening leadership, optimizing systems, promoting accountability, and ensuring operational excellence across all locations. This opportunity is ideal for a strategic, people-focused leader who thrives in a fast-paced healthcare environment and is passionate about building a strong culture, creating meaningful opportunities for staff, and positioning HealthActions for sustainable long-term success.

Key Responsibilities:

• Operations Management: Direct daily operations across all 10 rural locations to ensure smooth workflows, high patient satisfaction, and efficient resource sharing.
• Financial Oversight: Manage the organizational budget, control expenses, improve revenue cycle management, and achieve regional profit goals.
• People Leadership: Mentor clinic directors, support staff, and physical therapists, overseeing hiring, retention, and performance management for 130 team members.
• Strategic Growth: Identify expansion opportunities within rural markets, develop local community partnerships, and launch new service lines.
• Compliance & Quality: Ensure all clinics follow state and federal healthcare regulations, HIPAA standards, and high-quality patient care guidelines.

Key Measures for Success:

• Clinic Growth: Increase patient visits, new patient starts, and same-store growth while meeting or exceeding targets across all locations.
• Revenue Performance: Meet or exceed clinic revenue and budget targets while improving profit margins.
• Operational Efficiency: Meet or exceed productivity and budget targets for clinician visits, cancellation and no-show rates, and scheduling efficiency.
• Marketing ROI: Generate measurable growth in qualified leads and conversion rates while controlling acquisition costs and meeting each clinic’s new-patient needs.
• Referral Development: Expand and retain physician and community referral relationships while meeting or exceeding clinic referral targets.
• Clinic Expansion: Successfully launch and ramp up new locations in support of 20% annual growth and a 15–20% profit margin.
• Team Performance and Retention: Develop a strong leadership pipeline, reduce employee turnover, and maintain high employee engagement.
• Patient Experience: Maintain high patient satisfaction, positive online reviews, and company-wide NPS rankings of 98–99% or higher.
• Patient Outcomes: Meet or exceed HealthActions’ established Plan of Care completion measures and national averages for functional outcomes.
• Compliance and Quality: Maintain consistent adherence to regulatory, payer, and documentation standards through clinic- and individual-level performance audits.

Requirements

Qualifications:

• Education: Master’s or Doctorate in Physical Therapy (PT), or a Master’s degree in Healthcare Administration (MHA), Business Administration (MBA), or a related field.
• Experience: Minimum of 7 to 10 years of healthcare executive leadership experience, with specific multi-site outpatient clinic management background.
• Rural Healthcare Knowledge: Deep understanding of the unique challenges and opportunities in rural healthcare delivery and staffing.
• Leadership Skills: Strong ability to lead diverse teams, communicate clearly, and build a positive workplace culture.
• Business Acumen: Proven track record in financial budgeting, healthcare compliance, and operational scaling.

Ideal Candidate:

• Strategic thinker with hands-on execution ability, individually and team
• Growth-minded leader who thrives on expansion and innovation
• Data-driven decision-maker with a strong operational and marketing mindset
• Passionate about delivering exceptional patient care through strong teams and systems

Why HealthActions?

• Established and growing organization with 10 clinics and expansion plans
• Opportunity to shape the future of a respected physical therapy brand
• Collaborative leadership team and strong clinical foundation
• Competitive compensation package with performance incentives