Facilities Management Dispatcher

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. Our client is a worldleading cancer treatment and research institution based in Manhattan, New York. Founded in 1884, Our client is now a premier National Cancer Institute designated comprehensive cancer center. Its integrated care model bridges personalized patient treatment with innovative translational research in cancer biology, immunology, cell biology, and more. The institution remains committed to "ending cancer for life" through toptier clinical care, ambitious research programming, and ongoing clinical trials.

Job Title: Facilities Management Dispatcher

Location: New York, NY, 10065

Duration: 6+Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

Job Summary:

• Under the direction of the Manager, Facilities Administrative Services, is the central contact/communication person for Facilities Management during the day, evening, and weekend shift.
• Assists with database management, such as verifying completed work and properly closing out work orders.

Emergency Phone Dispatch/Customer Service:

• Covers the Facilities Management emergency phone line from 8 am through 4 pm; 4 pm to 12 midnight during the week, and 8 am to 4 pm on weekends in the Plant Operations Office.
• Serves as the second point of contact for all emergency situations throughout the entire Center campus.
• Responsible for correctly evaluating the problem, entering pertinent information (i.e., emergency type; building; floor/room; requester's name and extension) into the work order database system.
• Prioritizes the importance of each request; contacts the appropriate Facilities personnel to resolve the problem and sends the work order to the appropriate trade for resolution.
• Interacts with customers in a helpful, professional manner throughout the process to foster a positive image of the Facilities Management Division effectively meeting all customer service needs.
• Assists with database management, such as verifying completed work and properly closing out work orders.

Communication/Customer Service:

• Greets, screens, and assists all visitors and handles all incoming telephone calls for the Plant Operations Department by taking complete and accurate detailed messages.
• Assists management with the satisfactory resolution of all completed work requests.

Professional Development:

• Maintains and improves writing and general communication skills, as they are essential in a role that interacts with the Plant Operations Supervisors, Operation Managers, and General Manager of Plant Operations.
• Must work easily with others.
• Attends divisional meetings to remain apprised of policy and procedural changes; participates in training programs as requested.

Care for the Environment:

• Maintains personal, shared, and public work areas in a clean and orderly fashion that promotes and exemplifies a professional office.
• Skills: Required Skills & Experience:
• Excellent communication skills to handle an intense volume of telephone calls from customers with urgent problems.
• Ability to exercise judgment and discretion, and to interact effectively with irate or apprehensive customers.
• Ability to utilize work order entry system and applications such as Microsoft Word, electronic mail, and the intranet paging system.
• Ability to operate standard office equipment (i.e., copier and fax machine).

Required Education:

• HS Diploma/GED.

TekWissen Group is an equal opportunity employer supporting workforce diversity