CSR

Customer Service RepresentativeThe Customer Service Representative (CSR) is an ambassador of the animal hospital serving as the first point of contact for our clients and their pets. The CSR answers telephones, greets clients, receives and transmits telephone and other messages, updates client business records, prepares invoices and collects payments, performs a variety of other related services.Essential duties and responsibilities include answering telephones and placing calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system. Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms. Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters. Receives and transmits telephone and fax messages accurately and promptly. Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room. Prepares health certificates, immunization certificates, and euthanasia certificates. Prepares client invoices and obtains payment after services are performed. Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold. Maintains a polished and professional appearance. Performs other duties as deemed necessary.Preferred education and experience includes a high school diploma or equivalent, relevant experience with basic office functions within a busy environment, previous reception and veterinary industry experience are preferred but not required.Competencies include strong customer service, tact and diplomacy, strong written and oral communication and comprehension skills, flexible work attitude and work habits, ability to carry out basic mathematical tasks. To perform this job successfully, an individual should have knowledge of the NetSuite system; MS Excel Spreadsheet software and MS Word; MS PowerPoint Word Processing software.Travel requirements are none for this position. Physical demands include sitting and talking or hearing, standing and walking occasionally, lifting and/or moving up to 30 pounds. Specific vision abilities required include close vision, color vision and ability to adjust focus. This job operates in a professional office environment.Community Veterinary Partners is committed to equal opportunity in employment. It is the Company’s policy that equal employment opportunity be provided without regard to age, race, color, sex, religion, national origin, sexual orientation, disability, covered veteran status, or any other status protected by law.Job type: Full-time Salary: $17.00 - $22.00 per hour Benefits: 401(k), 401(k) matching, dental insurance, health insurance, on-the-job training, paid time off, vision insurance Experience level: No experience needed Shift: Day shift, Morning shift Weekly day range: Monday to Friday, Weekend availability Work setting: In-person Office Ability to commute/relocate: Verona, NJ 07044: Reliably commute or planning to relocate before starting work (Required) Work Location: In person