Front Desk Coordinator

Front Desk CoordinatorLocation: Trinity & Lutz, Florida - Satellite LocationsBuild a rewarding career with Florida Digestive Health Specialists (FDHS), Florida's largest physician-owned gastroenterology practice. Since 2011, we've been dedicated to delivering exceptional digestive healthcare through compassionate patient care, clinical excellence, and advanced research. With more than 30 locations statewide and many physicians recognized as Castle Connolly Top Doctors, you'll join a collaborative team known for excellence, where your contributions are valued, your professional growth is supported, and your work makes a meaningful impact. Come grow with us and help shape the future of digestive healthcare.As we continue to grow, we are seeking a Front Desk Coordinator to join our team and support our mission.Description: We are seeking an organized Front Desk Coordinator with a strong commitment to patient care. The ideal Front Desk Coordinator candidate will be responsible for providing exceptional customer service to patients, managing administrative tasks, and ensuring smooth operations at the front desk. This position is for the Trinity & Lutz satellite locations.Essential Duties:Greet patients and visitors with a warm and welcoming demeanorEnsure the completion of patient paperwork, sign-in, and security procedures and the scheduling of patientsAnswer phone calls, take messages, and redirect calls as necessaryKeep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delaysCommunicate effectively with patients, medical staff, and other team membersComfort patients by anticipating patients’ anxieties and answering patients’ questionsVerify insurance information, process patient balances, and reconcile copayments dailyHandle inbound calls and inquiries from patients regarding appointments and general inquiries with professionalism and empathyMaintain accurate patient records, ensuring all necessary information is collected and updated in the systemAdhere to HIPAA regulations and protect patients’ rights by maintaining confidentiality of medical, personal, and financial informationMaintain cleanliness and organization of the front desk and reception areaMaintain operations by following policies and procedures, reporting needed changesAssist with other administrative tasks as assigned by managementOther duties as assignedQualifications:High school diploma or equivalent requiredPrevious experience in a medical office or healthcare setting preferredExcellent verbal and written communication skills with the ability to communicate effectively with patients and healthcare professionalsStrong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environmentEmpathetic and compassionate demeanor, with the ability to handle sensitive patient situations with care and professionalismProficiency in using scheduling software and electronic medical records (EMR) systemsAbility to maintain professionalism and composure in stressful situationsAbility to collaborate effectively with colleagues and contribute to a positive work environmentWillingness to adapt to changing priorities and work schedules as neededBenefits:Competitive salary commensurate with experienceComprehensive benefits package including health insurance, retirement plan, paid time off and paid holidaysProfessional development opportunitiesPositive and collaborative work environmentPhysical Demands:The employee is frequently required to walk, sit, use hands for fine manipulation, handle or feel and reach with hands and arms using a keyboard and video display terminal. The employee is occasionally required to stand and stoop, kneel, crouch or crawl and climb stairs. The employee should be able to lift and move up to 25 lbs. The work environment is typically quiet to moderate with standard office noise levels. While performing the duties of this job, the employee may occasionally be exposed to sounds such as ringing phones, office equipment, and conversations among colleagues.EEO Statement:It is the policy of Florida Digestive Health Specialists to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.When you join FDHS, you become part of a premier team striving to deliver unparalleled, personalized care while treating patients like family. And at FDHS, our patients are at the heart of everything we do. Join our team at FDHS and make a difference in the lives of our patients and employees alike!