ServiceNow Now Assist Developer

Position: ServiceNow Now Assist Developer

Location: *** Remote***

Duration: 1 Years

Look for Senior technical consultant s with 1 CSA and 2 CIS active certifications

We are seeking a ServiceNow Now Assist Developer with hands-on experience implementing Generative AI, Now Assist, AI Search, Virtual Agent, AI Agent Studio, and workflow automation across the ServiceNow platform. The candidate will be responsible for configuring, developing, and integrating AI-powered solutions that improve employee productivity, agent efficiency, knowledge management, and service operations.

Key Responsibilities

Now Assist Development

Configure and implement:

o Now Assist for ITSM

o Now Assist for HRSD

o Now Assist for CSM

o AI Search

o Virtual Agent

o AI Agent Studio

o AI Agent Orchestrator

Develop AI-powered use cases including:

o Incident summarization

o Case summarization

o Knowledge article generation

o Chat assistance

o Resolution recommendations

o Agent productivity enhancements

ServiceNow Development

Configure and develop:

o Flow Designer

o IntegrationHub

o Business Rules

o Script Includes

o Client Scripts

o UI Builder

o Employee Center

o Workspaces

AI & Automation

Design AI-assisted workflows and automations.

Configure AI Search and knowledge optimization capabilities.

Support implementation of Agentic AI use cases.

Integrate AI outputs into service management workflows.

Support prompt design, testing, validation, and governance.

Integrations

Build integrations using:

o REST APIs

o SOAP APIs

o IntegrationHub

o MID Servers

Integrate ServiceNow with enterprise applications and knowledge sources.

Testing & Governance

Participate in AI use case validation and testing.

Support governance, compliance, and responsible AI practices.

Monitor AI adoption and performance metrics.

Assist with platform upgrades and AI feature enablement.

Mandatory Skills

ServiceNow

ITSM

HRSD or CSM

Flow Designer

IntegrationHub

UI Builder

Employee Center