Service Advisor-4 Day Work Week

Role Description This is a full-time, on-site Service Advisor role located in Cary, NC. The Service Advisor will be responsible for delivering exceptional service by managing customer interactions, understanding their service needs, and providing expert advice. Day-to-day responsibilities include coordinating vehicle repairs and maintenance, ensuring customer satisfaction through proactive communication, and collaborating with technicians and service teams to ensure timely completion of work. The Service Advisor will also ensure adherence to quality standards and follow-up with customers to maintain a positive service relationship. Qualifications Proven aptitude in Customer Service, Customer Satisfaction, and delivering a customer-focused experience Strong Communication skills to clearly and effectively liaise with customers and internal teams Knowledge of Aftersales processes and procedures Ability to multitask and manage time effectively in a fast-paced environment High attention to detail and problem-solving skills Experience in an automotive service environment is a plus High school diploma or equivalent; additional certifications in automotive services are a bonus Summary Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. Supervisory Responsibilities This job has no direct supervisory responsibilities. Essential Duties and Responsibilities Works with customer and technician to identify required maintenance. Advises customers on necessary and recommended services. Offers additional services and repairs to customers. Computes cost of replacement parts and labor to restore vehicle to condition specified by customer. Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer. Schedules appointments with customer. Meets dealership’s standards for repair and order production. Maintains CSI at or above Company standards. Maintains an organized, clean and safe work area. Participates in required training. Records all hours worked accurately in company timekeeping system. Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values. Complies with Company policies and procedures. Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned. Education / Experience Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills. Certificates and Licenses Automobile Salesperson License. Computer Skills Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations. Communication Skills Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Expectations The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions. Verbal and Writing Ability Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees. Math Ability Ability to add, subtract, multiply and divide. Reasoning Ability Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. #J-18808-Ljbffr Hendrick Automotive Group