Dock Manager

Newrest is looking for a Dock Manager who will play a key role in leading daily dock operations, developing strong teams, and ensuring work is completed safely, efficiently, and in accordance with company standards. In this role, you'll oversee departmental performance, coordinate employee schedules, provide ongoing training and coaching, and ensure compliance with standard operating procedures (SOPs). You'll also monitor performance, maintain accurate reporting, and foster a positive workplace that promotes accountability, teamwork, safety, and continuous improvement.This role in a start-up operation is an exciting opportunity to make a real impact, drive improvements in efficiency, recruitment, and retention, and help establish a strong foundation for long-term success. You'll also have the opportunity to grow your leadership skills and advance your career with Newrest, an international company with opportunities to learn, develop, and take on new challenges.We're looking for a leader who embraces change, develops people, sets clear expectations, and inspires teams to deliver results while maintaining high standards for quality and safety.ESSENTIAL FUNCTIONS:Supervisory and ManagementMaintain weekly schedule, manage coverage needs, and request additional team members as needed.Effectively delegate duties to Supervisors and Leads for coverage needs.Set team goals and action plans based on business needs, emerging issues, and strategic objectives.Act proactively throughout the shift to ensure that Dock performance standards are met regarding staging, security checks, loading, and KDT times.Track daily team performance; provide daily and weekly reporting on KDT performance, security updates, and team performance metrics.Coach team members on performance so that individual, team, and departmental goals are met.Conduct corrective action meetings based on team member performance.Ensure that team members are up to date and compliant with training, safety initiatives, and safety culture.Practice and promote the 4 Core Newrest Values: Simplicity, Humility, Efficiency, and Responsibility.Maintain a sense of positivity and professionalism in their communications and execution of duties.OperationalEnsure that any flights with compressed or at-risk timelines are managed according to At-Risk Flight SOP.Build and lead a strong team that proactively manages the dock space while ensuring On-time performance, cleanliness, hygiene, and safety standards are met.Ensure that flights leave on time following assigned timings per flight.Conduct or ensure daily communication meetings with team.Identify areas for improvement and develops action plans to increase performance.Coordinate with all related departments to ensure that all operational goals are met.Effectively complete all other duties as directed by management.QHSEEnsure compliance with all applicable requirements related to product and service quality, environmental standards, food safety, and health and safety regulations.Support the availability of resources and necessary competencies to maintain and enhance integrated management systems (IMS).Uphold commitments to environmental and social responsibility in alignment with the Be the Change CSR charter.Promote a safe and healthy work environment by preventing work-related injuries and illnesses, eliminating hazards, and reducing health and safety risks.Facilitate systems for joint consultation and participation with employees and their representatives as needed.Drive continuous improvement and consistently seek to enhance IMS performance.Effectively communicate the organization's vision, goals, and performance both internally and to relevant external stakeholders.Human ResourcesInterview and determine the individuals to join your departmentApprove time off requests and other leaves of absencesPerform performance reviews for all department team membersApprove all timecards and resolve timecard discrepanciesMentor and coach team members and provide corrective actions as requiredRegular and timely attendance is expected for the position.Perform other duties as assigned.EDUCATION/EXPERIENCE REQUIREMENTS:Bachelors in Operations, Logistics, Business Management, or related field preferred5-7 years' experience in inflight catering or airport hub environment, manufacturing, logistics, or food industry managing employeesQUALIFICATIONS:Strong leadership experience with experience in turnaround environmentsStrong communication skills with ability to communicate with non-exempt to upper management levelsAbility to effectively handle conflict and de-escalate emotionally charged situationsGood understanding of OSHA, HR, and other employment lawsGood knowledge of investigation procedures and root cause analysisUnderstanding of lean manufacturing principles and operational processesStrategic thinker with creativity and excellent problem solving and decision-making skillsResilient self-starter, who can act independently and learn quickly within a rapidly evolving environmentAbility in showing self-initiative and follow-throughDetail-oriented and ability to see big pictureStrong ability with Excel, Word, and PowerPointExcellent organizational and motivational skillsOutstanding attention to detail and observation abilityStrong analytical skills for interpretation of data to effectively manage riskAbility to effectively collaborate with site operations, functional leaders and external clients and vendorsPHYSICAL ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.This position requires constant physical activity, including standing, walking, bending, kneeling or squatting, climbing ladders or stairs, gripping objects, and pushing, pulling, and lifting/carrying items weighing 25–50 lbs. Sitting and reaching above shoulder level occurs occasionally, as does driving a company vehicle. The role is performed in both indoor and outdoor environments, with constant exposure to high and low temperatures, loud noise, fumes, and dust. There is occasional exposure to chemicals, and the position frequently involves working at heights of 16 to 20 feet. #J-18808-Ljbffr