Customer Support Representative

Customer Support Representative

Sydney, NSW, Australia

AU$ 28.00 - 35.00 (Australian Dollar)

About the job Customer Support Representative

Customer Support Representative (Remote - Australia Only) You bring the calm. We bring the coffee. Together, we solve everything.

Are you the kind of person who:

• Can turn a frustrated customer into a fan with just one email?
• Thinks hold music is a challenge, not a deterrent?
• Believes typos are personal enemies and emojis are a love language?

If you answered yes (or heck yes), keep reading we've got your next gig.

What You'll Actually Do (besides looking great in Slack emojis):

• Become a support superhero : Answer customer questions via chat, email, and the occasional phone call, all with grace, humor, and helpfulness.
• Master our product : Learn everything about our product like its your favorite app and use that knowledge to solve customer problems (aka puzzles!).
• Take notes! : Track trends, log tickets, and share the golden nuggets with the team.
• Advocate for the customer : Be their voice. Flag recurring issues, share feedback, and virtually high-five our product team when fixes roll out.
• Move fast, stay curious : Never be afraid to say, I don't know, but I'll find out!

What You Bring to the Table (besides snacks):

• You live in Australia and have legal authorization to work here.
• You stay cool under pressure and bring the calm to every conversation.
• You're tech-fluent: navigating support platforms (like Zendesk or Intercom) is second nature to you.
• You're detail-obsessed, organized, and allergic to "just okay" customer service.
• You've got a voice (written and spoken) that's clear, empathetic, and maybe even a little fun.
• You've spent at least 1 year in a customer-facing role and you've got stories to prove it.

Perks You'll Love (besides working in PJs):

• 100% remote work : Work from home, a cabin in the woods, or your favorite caf in Australia (as long as it's in Australia).
• Competitive pay : We value your time and expertise.
• Health, dental & vision insurance : Because we care about your well-being.
• PTO + wellness days : Because burnout isn't cool.
• A team that celebrates wins, learns from mistakes , and sends the best GIFs.

Apply if you're ready to:

• Make someone's day, every day.
• Bring both brains and heart to your work.
• Join a team that's as supportive as you are.

Only candidates located in Australia will be considered. Bonus points if your cover letter makes us smile.