Customer Support Representative

Customer Support Representative Sydney, NSW, Australia AU$ 28.00 - 35.00 (Australian Dollar) About the job Customer Support Representative Customer Support Representative (Remote - Australia Only) You bring the calm. We bring the coffee. Together, we solve everything. Are you the kind of person who: Can turn a frustrated customer into a fan with just one email? Thinks hold music is a challenge, not a deterrent? Believes typos are personal enemies and emojis are a love language? If you answered yes (or heck yes), keep reading we've got your next gig. What You'll Actually Do (besides looking great in Slack emojis): Become a support superhero : Answer customer questions via chat, email, and the occasional phone call, all with grace, humor, and helpfulness. Master our product : Learn everything about our product like its your favorite app and use that knowledge to solve customer problems (aka puzzles!). Take notes! : Track trends, log tickets, and share the golden nuggets with the team. Advocate for the customer : Be their voice. Flag recurring issues, share feedback, and virtually high-five our product team when fixes roll out. Move fast, stay curious : Never be afraid to say, I don't know, but I'll find out! What You Bring to the Table (besides snacks): You live in Australia and have legal authorization to work here. You stay cool under pressure and bring the calm to every conversation. You're tech-fluent: navigating support platforms (like Zendesk or Intercom) is second nature to you. You're detail-obsessed, organized, and allergic to "just okay" customer service. You've got a voice (written and spoken) that's clear, empathetic, and maybe even a little fun. You've spent at least 1 year in a customer-facing role and you've got stories to prove it. Perks You'll Love (besides working in PJs): 100% remote work : Work from home, a cabin in the woods, or your favorite caf in Australia (as long as it's in Australia). Competitive pay : We value your time and expertise. Health, dental & vision insurance : Because we care about your well-being. PTO + wellness days : Because burnout isn't cool. A team that celebrates wins, learns from mistakes , and sends the best GIFs. Apply if you're ready to: Make someone's day, every day. Bring both brains and heart to your work. Join a team that's as supportive as you are. Only candidates located in Australia will be considered. Bonus points if your cover letter makes us smile.