Senior Front Office Assistant - Digestive Health Institute

Senior Front Office AssistantOrlando Health Digestive Health Institute is an international destination for care, offering comprehensive and coordinated services to evaluate, diagnose and treat a wide range of conditions affecting the digestive tract and gastrointestinal organs. The institute brings internationally recognized digestive disease care to a new state-of-the-art facility in downtown Orlando as well as several satellite sites conveniently located within the Orlando Health system.The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office operating under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager and/or the Practice Site Supervisor. Responsibilities include adhering and assuring compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards. The role involves handling multiple simultaneous tasks, answering telephones, taking messages, filing lab reports, medical records and other information according to practice policies and procedures. Word processing and spreadsheet data, charge entry and cash handling are also part of the duties. The Senior Front Office Assistant acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations. They maintain reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. They also participate in Quality Assurance and Quality Indicator activities as assigned, demonstrate awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies, practice the efficient use of supplies, maintain a clean, safe and organized office, and act as a liaison to assist office billing service as requested.Qualifications include a high school graduate or equivalent, typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system, knowledge of ICD & CPT, and two (2) years' experience in a medical office environment.