Secured Lending Center of Excellence Leader - Repossession & Remarketing

Job Profile Summary

The Auto Secured Center of Excellence (CoE) Leader is a highly strategic role responsible for shaping the future of our auto-secured portfolio by driving a unified, end-to-end strategy across collateral and default management, Repossession, Remarketing, Recoveries, and Insurance. This leader will define and execute a multi-year roadmap that modernises operations, strengthens governance, advances analytics and automation, and optimises asset outcomes. With accountability for operational results, compliance posture, team member experience, and enterprise performance, this role plays a pivotal part in reducing risk, improving efficiency, maximising asset value, and delivering best-in-class customer and business outcomes while building and inspiring a high-performing team poised to drive the next generation of our auto-secured strategy.

Key Duties and Responsibilities

• Lead the development of a comprehensive, multi-year strategy for the Auto Secured CoE that prioritises strong collateral and default lifecycle management, integrating Repossession, Remarketing, Recoveries, and Insurance into a unified plan aligned with enterprise risk and performance goals.
• Lead cross-functional efforts to define and embed a collateral hierarchy framework, ensuring that valuation, routing, and disposition decisions are unified across business lines and supported by clear standards and governance.
• Own day-to-day performance of auto-focused teams; establish SLAs and KPIs for asset location, assignment, transport, sale readiness, sale conversion, deficiency generation, payment performance and claim cycle times.
• Lead an aggressive continuous-improvement agenda - simplify workflows, remove failure demand, automate handoffs, and standardise playbooks across sites and vendors.
• Design, launch, and scale pilots that modernise the auto-secured operating model (e.g., digital borrower outreach, dynamic vendor routing, AI-assisted pricing, analytics-driven repair/no-repair decisions).
• Build and govern a high-performing vendor network (repossession agents, transportation, storage, auctions, skip/locate, insurance administrators); negotiate performance-based contracts and enforce scorecards.
• Drive enterprise alignment around remarketing strategy, partnering with Analytics, Risk, Ops, and vendors to shape a cohesive remarketing roadmap that improves cycle times, net proceeds, and customer outcomes.
• Oversee and monitor force-placed insurance processes, ensuring coverage is applied correctly, exceptions are resolved quickly, and all activities adhere to regulatory standards and internal quality controls.
• Partner with Data & Analytics to develop accurate, timely dashboards and diagnostic tools; create an executive review cadence that provides visibility to trends, risks and opportunities.
• Ensure strong risk management and compliance posture across all auto activities; maintain policies and controls that adhere to federal and state requirements and internal standards.
• Collaborate with Technology/Product to prioritise roadmaps enabling case management, integration with market platforms (auctions/insurers), straight-through processing and team member tooling.
• Recruit, develop and inspire a diverse leadership bench; promote a culture of accountability, transparency, safety, and customer empathy.
• Strengthen team performance through ongoing coaching, development, and thought leadership.
• Prepare executive-ready materials for senior leadership reviews and the Board; communicate performance, financial impact, and recommendations with clarity and precision.

Qualifications Guidelines

• 12+ years of progressive leadership in auto finance/auto-secured servicing spanning repossession, remarketing, recoveries and/or insurance; CoE or multi-site leadership/vendor management leadership strongly preferred.
• Proven success driving operational transformations with measurable P&L impact (cycle-time reduction, cost per unit (efficiencies?) improvements, yield lift, cure rates, or loss severity).
• BA/BS required; advanced degree or equivalent experience preferred.
• Demonstrated expertise with auction operations instead of ecosystems, pricing/valuation, title and paperwork flows, transport logistics, and insurance claims administration.
• Strong command of regulatory requirements and industry standards related to auto-secured servicing.

Competencies/Skills

• Enterprise mindset; exceptional stakeholder management and influence across Operations, Risk, Legal/Compliance, Finance and Technology.
• Data-driven problem solving; proficiency with KPI design, root-cause analysis, and dashboarding tools (e.g., Excel/BI).
• Operational excellence toolset (Lean, Six Sigma, Agile) to systematise continuous improvement.
• People leadership—builds high-performing teams; attracts talent; coaches leaders; drives accountability and engagement.
• Superior communication—concise, executive-ready writing and presenting; able to translate complex analysis into action.
• Strategic and critical thinking skills with the ability to align recommendations to organisational goals.

Compensation

This role is eligible for discretionary compensation.

Position Location

Wilmington, DE. Role is hybrid eligible OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer.

Equal Opportunity Statement

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer.

Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, colour, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

Company Culture and Overview

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work towards a brighter future. In our more than 1300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be - in person, by phone and online. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.