Senior Mortgage BA - Hybrid, Drive Process Automation

Senior Business Analyst for Mortgage Company - Hybrid

Dallas, United States | Posted on 03/13/2026
On site Hybrid Tuesday thru Thursday in Coppell, TX

· Work with the departmental managers to understand the current processes and systems.

· Conduct time-in-motion studies and facilitate focus group sessions to identify areas within the process or system that require improvement.

· Recommend process changes/system modifications to streamline and automate a business process.

· Work with the development team to design, test, implement, and maintain updates within company databases and applications necessary to streamline/automate a business process.

· Define high-level goals and road map associated with their project

· Identify and analyze the risks associated with achieving the milestones for a project. Develop risk mitigation strategies.

· Work with Deployment Manager to organize and execute pre-deployment user acceptance testing that is specific to the project.

· Assist the corporate training group in the creation of training documentation and programs that are focused on building consistency and proficiency within a process.

· Facilitate/present the initial training sessions for a particular process.

· Ensure the management and training for a particular process is effectively transitioned back to the business after the completion of a project.

· Communicate status of the project to senior management.

· Serve as the single point of contact for project related issues that need to be escalated to senior management for resolution.

· Bachelor's degree or equivalent.

· 5-8+ years of business analysis experience.

· Must have Mortgage industry experience.
· Proficiency in defining business problems and proposing solutions.

· Product, Process and Industry Knowledge.

· Experience on Microsoft VSTS or Jira tools

· Expert skills in Microsoft Excel, including the ability to utilize the following functions: V-Lookup, H-Lookup, Concatenating formulas, Conditional formatting, and Pivot Tables

· Bachelor's degree in Information Technology, Business or related field a plus

· Excellent interpersonal, verbal and written communication skills.

· Must be proactive and solutions oriented business professional with the ability to interface with all levels of management across business units and functions.

· Must have document management and modeling skills

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